Customer Service Representative

2 weeks ago

Lancaster, Ohio, United States PNC Financial Services Group Full time
Job Description

Job Profile

Position OverviewAt PNC Financial Services Group, our workforce is our most significant differentiator and competitive edge in the markets we operate. We are all committed to providing the best experience for our clients. We collaborate daily to cultivate an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success. As a Full-Time Customer Service Representative within PNC's Retail Banking division, you will deliver outstanding customer service, accurately execute high-volume banking transactions, educate clients on new technologies, and develop opportunities for banking product referrals through strong relationship-building skills.Key Responsibilities
  • Provides a distinctive customer experience aimed at enhancing financial wellbeing and fostering loyalty while increasing share of wallet. Handles a variety of customer interactions. Informs clients about available alternatives for their financial transactions. Recognizes banking opportunities during customer interactions and makes appropriate referrals.
  • Identifies opportunities through meaningful dialogues with clients, making suitable referrals to branch personnel or PNC ecosystem partners.
  • Engages with customers in the lobby to connect and position PNC products to meet their needs. Informs clients about options for managing financial transactions by utilizing technology, tools, and resources.
  • Utilizes product and procedural knowledge to resolve customer issues.
  • Complies with all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer NeedsWork ExperienceRoles at this level typically do not require a university/college degree; a high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit PNC's official website.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email. Include "accommodation request" in the subject line and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC, we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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