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Customer Account Specialist

4 months ago

New Albany, United States TriMas Corporation Full time

Customer Account Specialist

Company: Rieke LLC

Primary Location: 8200 Innovation Campus Way West, New Albany, OH 43054 USA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

Main Duties & Responsibilities
The Customer Account Specialist is the central point of contact forexternal Customers and the Rieke organization. They are the Voice of Rieke. TheSpecialist is self-motivated, self-directed and will excel at theresponsibilities outlined below. TheCustomer Account Specialist takes the lead on customer purchase orders andinitiatives for each assigned account and communicates customer-specificexpectations with cross department resources ( engineering, production andquality). This will include ordermanagement, standard quoting, logistics/supply chain, and invoicing for eachunique customer. The Customer AccountSpecialist ensures the infrastructure is in place with meeting preferablyexceeding the customer expectations. This position requires the ability to resolve difficult and complexissues and to work with cross-functional departments.

Qualifications

Qualifications andSkills:
Bachelor’s degree preferred or 5 years equivalent experience in like field
2-5 years’ experience in Sales, Customer Service, Marketing or Finance preferred
Proficient in Microsoft Excel and the Office Suite.
Experience in Syteline or equivalent MRP system a plus
Strong customer focus with the understanding of how you will influence loyalty and customer experience through actions
Demonstrated analytical and project management skills
Excellent communication and customer experience skills
Aptitude for working collaboratively and cooperatively in a team environment.
Continuous Improvement focuses
Demonstrated organizational skills
Demonstrated sense of urgency, flexibility and adaptability
Results driven and understands the link between action and results
Proven ability to multi-task under a fast-paced and sometimes high stressed environment
Willing to meet and exceed customer expectations on a daily basis with willingness to “own” situations as they arise.
Limited travel may be required to establish and maintain customer relationships – less than 5%