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Account Specialist

2 months ago

New London, Connecticut, United States Sheffield Pharmaceuticals Full time
About the Role

We are seeking a highly skilled Account Specialist to join our team at Sheffield Pharmaceuticals. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our valued customers, ensuring seamless communication and resolving any issues that may arise.

Key Responsibilities
  • Develop and implement effective customer service strategies to drive customer satisfaction and loyalty
  • Collaborate with internal departments, including Purchasing, Operations, and Planning, to achieve common objectives
  • Investigate and resolve customer issues in a timely and professional manner
  • Utilize software and tools to track customer interactions and resolve issues efficiently
  • Communicate effectively with internal departments and external customers to meet common objectives and address customer concerns
Requirements
  • Strong customer service and account management skills, ideally in a manufacturing environment
  • Proficiency in utilizing software and tools to track customer interactions and resolve issues efficiently
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Detail-oriented approach and proactive attitude
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and customer-focused work environment