Customer Support Specialist

2 weeks ago


New Albany, Ohio, United States Qonten Full time

Fraud Prevention Customer Service - Day Shifts (Remote Option)

Join our team at Qonten as a dedicated Customer Support Specialist focused on fraud prevention. In this role, you will:

  • Handle incoming inquiries and referrals from various departments.
  • Make outbound calls to confirm account activities with customers.
  • Provide exceptional service while addressing customer concerns and inquiries.

We believe in a culture of collaboration and continuous improvement. Our core values include:

  • Commitment to excellence in customer service.
  • Working together to achieve shared goals.
  • Continuous learning and development.

As a Fraud Prevention Customer Service Specialist, you will be instrumental in ensuring a secure and trustworthy environment for our customers. Your responsibilities will include:

  • Documenting customer interactions accurately.
  • Resolving service inquiries efficiently.
  • Analyzing and reviewing fraud reports to mitigate risks.

We are looking for individuals who are:

  • Customer-focused and service-oriented.
  • Proficient in fraud detection and prevention.
  • Capable of maintaining a high standard of service.

At Qonten, we strive to create a supportive and inclusive workplace where everyone can thrive.



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