Senior Client Service Manager
1 month ago
Description
The Opportunity:
The Senior Client Service Manager is responsible to provide a consistent platform of service and support to identified clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward. This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.
Are You A Match?
The Senior Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 7+ years’ experience in middle market commercial lines, s/he will need a property and casualty insurance license in good standing.
In This Role You Will Execute On:
Manage a middle market commercial book of business in direct support of the Real Estate vertical operations (approximate book size of $750,000+ in revenue). Provide prompt, accurate and thoughtful service to clients by meeting or exceeding client’s needs Finding and placing quality programs with competitive pricing and favorable terms for new and existing clients Produce accurate and thorough written submissions, proposals using word, excel and power point Maintain accurate client records within Epic (agency management system) Analyze programs, coverages, loss runs and pricing Develop and maintain strong relationships with client and vendor partners Serve as a mentor and influential leader to other service team membersIn This Role You’ll Need:
Client/Quality Focus : Anticipates, monitors and meets the needs of clients, and responds to them in an appropriate manner. Demonstrates a personal commitment to identify clients' business needs and continually seeks to provide a trusted advisor level of service Organization and Planning: Ability to plan, prioritize and organize work to meet or exceed deadline expectations Attention to Detail : Comprehensive and error free work Coachable : Quick learner and the ability to take direction/constructive feedback Communication : Successfully conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts Emotional Intelligence/Inclusiveness : Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics Prior Real Estate insurance service preferred
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