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Client Relations Agent

2 months ago

Birmingham, Alabama, United States OnTime Service Full time
Client Support Specialists

If you have a passion for delivering outstanding customer service and thrive in a collaborative team atmosphere, OnTime Service is the ideal workplace for you. We prioritize our team members by offering flexible scheduling options to accommodate personal commitments while providing recognition and support for your dedication.

As a Client Support Specialist at OnTime Service, you will collaborate with a committed team of professionals, assisting residential clients in Alabama. Our organization is renowned for its excellence, supported by numerous accolades and positive feedback regarding customer satisfaction and service quality.

Key Responsibilities:
  • Manage inbound and outbound customer communications
  • Document and organize client information
  • Ensure clear and effective communication with colleagues
  • Surpass customer satisfaction objectives and maintain company standards
  • Exhibit strong time management and decision-making abilities
  • Foster positive relationships with clients and team members
  • Provide constructive feedback to management as necessary
Qualifications:
  • High School Diploma or GED
  • 1-2 years of experience in customer service
  • Proficiency in Microsoft Office and other relevant software
  • Ability to successfully complete a background check and drug screening
  • Effective multitasking and teamwork skills
  • Friendly and authentic demeanor
What Makes Us Unique:
  • Competitive compensation and benefits package
  • Encouraging team environment with opportunities for advancement
  • Company-sponsored outings and enjoyable events
  • Commitment to customer satisfaction and ethical practices
  • Ongoing growth and development opportunities