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Client Relations Specialist

2 months ago

Birmingham, Alabama, United States Service Supply Full time

Customer Service Representative

Job Category: ISALES Requisition Number: CUSTO001584

Position Overview: Drive sales and enhance profitability through consistent engagement with existing low-volume clients and potential customers. Strengthen and nurture current client relationships, ensuring their satisfaction and the financial success of the company. Collaborate closely with external sales representatives once customer contracts and orders are secured. Encourage clients to utilize the company's proprietary inventory management system. Facilitate the prompt resolution of customer inquiries and issues.

Why Service Supply:

  • Comprehensive Health, Vision, and Dental Benefits for Full-time Employees and Their Families
  • Paid Time Off Accrued from Day One
  • Paid Holidays
  • 401(K) Plan with Company Match
  • Complimentary Life Insurance
  • Employee Discounts with Various Partners

Essential Duties & Responsibilities:

  • Generating sales and profits through regular communication with current clients and potential customers
  • Organizing and providing necessary product documentation
  • Delivering product information to clients and promoting sales
  • Assessing customer requests and providing accurate quotations
  • Processing customer orders efficiently
  • Encouraging the use of the proprietary vendor-managed inventory system
  • Reviewing and adjusting purchase order pricing to meet branch margin goals
  • Monitoring and expediting open orders
  • Collaborating with the Quality Control department on product approvals and rejections
  • Coordinating the resolution of customer issues
  • Assisting in drafting and presenting Continuous Improvement Reviews with clients
  • Following through on assignments from management for customer growth and development
  • Maintaining compliance with the Business Management System
  • Performing other duties as assigned

Qualifications, Skills & Abilities:

  • High school diploma or equivalent required
  • 3+ years of experience in an industrial customer service role
  • Strong attention to detail in utilizing software and monitoring task completion
  • Professional demeanor and appearance
  • Excellent verbal and written communication skills
  • Accountability in problem-solving and initiative in resolving customer issues
  • Proficiency in Microsoft Excel and Word; ability to learn company-specific database systems
  • Willingness to work overtime as needed
  • Knowledge of fastener standards is advantageous

Service Supply Key Facts:

  • Multiple locations across the region
  • A large workforce dedicated to quality service
  • A vast inventory of standard parts
  • Part of a major global group with extensive operations

EEOC Statement:

The Service Supply group of companies is an Equal Opportunity Employer and does not discriminate based on sex, age, race, color, creed, national origin, or any other protected characteristic. All applications will be considered for employment without regard to legally protected characteristics.