Lead, Entertainment Activities Operations
2 weeks ago
The Lead, Entertainment Activities Operations, is responsible for creating, implementing and supporting onboard guest activities focused on activities such as theme nights, nightclub experiences, game shows, karaoke experiences, venue music, trivia activities, and Escape Rooms. It is also this position's responsibility to update the Royal Way Standards, create SOPs and homeport documentation to support the fleetwide operation. This position will support the ongoing PCP management of shows and onboard activities. The incumbent also develops and implements new, innovative activities/events within the company brand essence. They also support the creation, development and programming of activities and events for all newbuild projects and revitalizations. This position manages the fleet analytics as they relate to Activities. Responsible for the scope of work, job descriptions, guidelines, coaching, onboard performance, promotions, and scheduling maintenance of the following positions: Entertainment Activities Staff, DJ (Disc Jockey), Cruise Programs Administrator, Activities Manager and provide fanatical support to the fleet.
Essential Duties and Responsibilities:
Partner with Senior Manager Entertainment Activities Operation, Scheduling Specialist, Casting Specialist, to:
Continually evaluate all Entertainment Activities Staff, DJ (Disc Jockey), Cruise Programs Administrator and Activities Manager job responsibilities, berthing, working hours, rules and regulations and career path opportunities. Provide coaching and feedback for these previously named positions if warranted; travelling for this may be required. Assist in the development of a staffing schedule that is destination and demographic focused so that staff that are qualified in language capabilities and/or special talents on the appropriate vessels to provide an exceptional guest activity and sports experience by partnering with HR, Manager Entertainment Activities, Scheduling Specialist, Casting Specialist to develop training programs and ongoing education for Entertainment Activities Staff. Maintain and develop SQM, Royal Way Standards, and Standard Operating Procedures to ensure onboard compliance and safety standards of all Adult Activities onboard fleetwide. Create Standard Operation Procedures for all newly implemented activities. Post all relevant documentation to Homeport for shipboard access. As well as continue to work with the Youth Programming and Sports Programming on Family Activities, and other cross-utilization duties. Continually monitor, develop, enhance, and implement new programming to all aspects of the shipboard Activity Program, working with shipboard management and other Hotel Operations personnel. Activity programs include Bingo, Karaoke, Game Shows, Theme Nights, Escape Rooms, Trivia, and Dance Classes. Assists Senior Manager, Entertainment Activities Operation in the creation, development, and implementation of programs to generate revenue within the Entertainment division such as Bingo, Escape Rooms. Monitor and review cruise revenue reports to provide focus and support to meet set targets. This includes creating a maintenance schedule that fits within the budget. Analyze research, trends, guest satisfaction surveys, ratings, and shipboard operational team feedback to develop programming that appeals to guests and brings shareholder value. Works with Manager, Entertainment Media Content to manage venue music for all onboard venues to provide appropriate ambient, themed, and entertaining venue music. Partner with Purchasing and Supply Chain teams to determine the best vendors for the overall product development within the Entertainment Division, i.e. gifts and prizes, Cruise Staff Productions, general supplies. Work with vendors related to shipboard activities within the Entertainment division to ensure the quality of the product while maintaining low expenses. Support Senior Manager, Entertainment Activities Operation and Specialist Newbuild and Revite as the lead primary contact for operations, designers, architects, producers, directors, consultants, vendors and internal New Build, Supply Chain, Risk Management as related to newbuilding and future concept development. Communicate internally with Guest Activities and Entertainment department to ensure all Leads, Managers, Directors and above are up to date on all progress. Assist in the development of venues from concept to completion throughout the new building process that supports a robust guest activity and entertainment program. Coordinate and prepare schedules, white papers, presentations, action plans and supporting documentation for new experience development and operations. Analyze par implications, guest throughput and potential revenue to create recommendations for the operation as it pertains to Guest Activities and Entertainment experiences. Work with Groups, Charters, and International Charters shoreside to support new group booking. Provide support to the ship to execute large groups and charters. Assist in interviewing, auditioning, and approving all shipboard management applicants, for both internal and external candidates. Support the management of the Pre-Cruise Planner for all relevant ships, including Show Reservations and Guest Activities. Specific duties can include inventory uploads, schedule management, and system owner for all things related to PCP and Hybris.This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications:
Bachelor's Degree in Event Planning, Leisure Studies, Recreation, Communication, Entertainment, Travel or Leisure or five to seven years related experience and/or training or equivalent combination of five to seven years related experience. Experience managing and supporting large remote offices, ships, or locations. Experience managing and developing budgets and revenue. Proven ability to drive results in this area. Five to seven years shipboard operational experience within the Entertainment division preferred. Shipboard Entertainment managerial or supervisorial experience preferred.Knowledge & Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent interpersonal and written skills. Candidate must possess strong leadership skills, time management skills, and written and oral communication skills and be able to effectively with all senior levels of operational personnel. Computer skills Travel requiredFinancial Responsibilities:
Work with Casino who manages the execution of the shipboard Bingo program, including Pull Tabs, for assistance with all shipboard communication as needed. Provide fanatical support to the fleet for any revenue generating activity that falls under the Entertainment Department’s purview. Instrumental in the creating, planning, and reforecasting revenue and expense budgets for both shipboard and shoreside. Work closely with shipboard teams and financial shoreside teams to ensure budgets come in on plan on a consistent basis. Track and monitor salary increase, bonuses, evaluations, and promotion within the Entertainment division.Physical Requirements:
While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.
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