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Lead Venue Representative

3 months ago

Portland, United States Poseidon Digital Full time

This is a US based position and the successful applicant will be hired into one of Poseidon's US-based partner companies.

We're looking for energetic people to join our team hosting the immersive show BEAUTIFICA at the OMSI - Oregon Museum of Science and Industry.  
You will be working as the on-site primary/lead rep and our company ambassador to the venue staff team and audience.  This is a part time (W2) position with great opportunities for commission.  BEAUTIFICA will run at the planetarium as long as there is a demand for seats.  Our ideal candidate would be tech savvy, have customer service experience and an upbeat, positive personality.   

BEAUTIFICA is a fully immersive music and art cinematic projection show for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.
  

General Responsibilities include:

Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
Welcoming and checking in our audiences, answering guest's questions
Merchandise inventory and sales
Overall event facilitation, ensuring a smooth guest experience
Offering suggestions or comments on how we can do better
Communication: this role requires timely communication with our Venue Operations team

*STRONG Merchandising and retail experience is a MUST for this position*

Lead/Primary Responsibilities include:

  • Assign and Maintain schedules for all reps via the Reps Master Schedule 
  • Communicate with Venue Ops, Merch Team, and HR on needs using their general email addresses.
  • Communicate as needed using your WhatsApp channel so that your OPS and MERCH team can respond ASAP to support.  You will receive important updates via WA from our corporate leaders, Director of Merchandise, and Director of Venue Operations. Your responses to communications are critical to our success.
  • Fill out the Rep Report (Weekly) & Venue Asset Inventory Form (as needed)
  • Complete inventory counts when requested
  • Double-check merchandise/asset shipments for discrepancies. Sometimes, mistakes happen. That's OK  We need your eyes and ears to protect our assets at your venue.  We can fix and adjust for over/under issues with shipments.  
  • Read and communicate weekly updates to other reps. The more information the team has the easier it is to have a flawless well executed show 
  • Be the point of contact for the on-site Venue Contact
  • Sales and Service in the Venue.  Please be an advocate and cheerleader for our initiatives today and in the future.  Examples would be the affiliate program, commissions, contests and always being kind to our customers.  Show excitement around our VIP and VIP+ program.  How can you make them feel like a VIP?  Show excitement on add-ons, what else do they need, can you sell them more?  Watch and listen to your reps.  Are they driving sales?  Are they giving great customer experience? 
  • Train new reps as they join our team.
  • Overseeing asset/merchandise return.  Occasionally, we will ask you to handle returning merchandise. This doesn't necessarily have to be done alone, but we do want you to oversee it
  • If the venue closes, coordinate with merchandising to do final inventory, pack and ship all items as instructed


Requirements:
Comfortable with using iPad apps, including WhatsApp
Upbeat, positive personality
Customer service experience
Communicative
Detail oriented
Reliable
Punctual
Good judgment (able to timely relay any concerns or issues)
Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
Natural problem solver
Calm under pressure in high stress environments

More about our values

We expect:
• Hard work, including some off hours (since we are running shows round the world);
• World-class standards.
• Attention to detail; we are moving fast and don't have time to be checking others' work.
• Humor (lots of humor).
• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• Long-term, big picture thinking.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
• Open, honest communication.