Lead Customer Service Representative

4 weeks ago

Portland, United States Bethany Family Pet Clinic Full time

Overview:

Bethany Family Pet Clinic has an opening for a full-time

Lead Veterinary Receptionist to join our team

Location: 15166 NW Central Drive Portland, Oregon 97229

Compensation: $19 - $24 / hour based on experience

What We Offer:

???? A dynamic and supportive team environment where collaboration and compassion are valued.

???? Opportunities for growth and advancement within our rapidly expanding practice.

???? Get the work-life balance you deserve with a great schedule

???? Competitive compensation and benefits package, including medical, dental, and vision coverage.

???? 401K plan with company match

We are: a state-of-the-art veterinary practice with over 25 years in a quickly growing community. We have 11 veterinarians, all of the latest medical equipment, a full surgical suite, and clients who are willing to do what it takes to help their beloved furry family members. We were the first Fear Free Certified practice in the state of Oregon, AAHA certified, Certified Cat Friendly Practice, and enjoy helping our employees to learn more, grow more, and do more.

You are: An enthusiastic, energetic, compassionate individual with a minimum of 2 years of veterinary reception or management skills under your belt. The ideal candidate is a leader who creates a psychologically safe space for their direct reports, excels in providing an exceptional client experience, loves to grow newbies in vet med, and wants to be part of a collaborative management team. AviMark experience is a major plus Schedule includes four 10-hour shifts or five 8-hour shifts, some weekends.

Where we are: Bethany Village- a welcoming suburb of NW Portland full of great restaurants, new homes, and growing families. We're just 20 minutes from downtown, 15 minutes from Nike campus, 15 minutes from Intel campus, and on your way out to the beautiful Oregon coast.

Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

How you'll make an impact:

  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
  • Train new employees using level training method.
  • Foster collaborative relationships with other team members and departments.
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Balance the cash drawer at end of each day.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.


Qualifications:

Required Knowledge, Skills and Abilities:

  • High school diploma or equivalent.
  • Prior experience in customer service/reception in veterinary field required.
  • Demonstrated commitment to MVP core values.
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    2 months ago

    Portland, United States Arrow Sanitary Service Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locations2011-OPF Main Ofc time typeFull time posted onPosted 5 Days Ago job requisition idR-45065 ****Job Title**** Customer Service Representative****Primary Location**** Portland, Oregon****Employee Type**** Employee****Job...

  • Customer Service Representative

    2 months ago

    Portland, United States Providence Health & Service Full time

    Senior Customer Service Representative- HME Access- Portland, Oregon Schedule: Full Time, Day Shift, M-F (8:00 am to 5:00 pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Serv Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare

  • Associate Customer Service Representative

    1 month ago

    Portland, United States Providence Health & Service Full time

    Associate Customer Service Representative at Halsey Bldg-Home Service East Portland Schedule: Monday- Friday, 8:00 am- 5:00 pm Location: Onsite The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...

  • Associate Customer Service Representative

    2 months ago

    Portland, United States Providence Health & Service Full time

    Associate Customer Service Representative Access at Providence Home Services Oregon Schedule: M-F, 8:30 am 5:00 pm or 9:00 am - 5:30 pm with occasional Saturday Job description: The Home Medical Equipment Care Specialist I provides first line com Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...

  • Healthcare Customer Service Representative

    1 week ago

    Portland, Oregon, United States Providence Health & Service Full time

    Position Overview:The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone. This role is essential in upholding a high standard of patient satisfaction through outstanding customer service. About Providence Health & Services:At Providence, our caregivers are...

  • Inbound Call Center Customer Service Representative

    2 months ago

    Portland, United States Arrow Sanitary Service Full time

    Inbound Call Center Customer Service Representative page is loaded **Inbound Call Center Customer Service Representative** **Inbound Call Center Customer Service Representative** locations2011-OPF Main Ofc time typeFull time posted onPosted 19 Days Ago job requisition idR-39543 ****Job Title**** Inbound Call Center Customer Service Representative****Primary...

  • Customer Service Representative

    2 weeks ago

    Portland, United States Speedy Glass Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...

  • Associate Customer Service Representative

    4 weeks ago

    Portland, United States Providence Service Full time

    Description Associate Customer Service Representative at Halsey Bldg-Home Service East Portland Schedule: M-F, 8:30 am - 5:00 pm Job description: The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate...

  • Customer Service Representative

    3 months ago

    Portland, United States Speedy Glass Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...

  • Customer Service Representative

    4 weeks ago

    Portland, United States BigFoot Staffing Full time

    BigFoot Staffing is excited to partner with an industry leader in fire suppression to fill this customer service role. Our client is dedicated to helping keep people safe and allowing them to get home to their families through exceptional fire suppression service. Job Description: As a Customer Service Representative, you will be the first point of contact...

  • Customer Service Representative

    3 months ago

    Portland, United States Navy Times Full time

    Customer Service Representative At a glance Location: US-OR-Portland Posted: 02/10/2022 Closing: 03/09/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the...

  • Customer Service Representative

    3 months ago

    Portland, United States The LaSalle Group Full time

    LaSalle Network is currently partnered withthe nation's largest independent provider of home and alternate site infusion services.Our client is currently hiring aCustomer Service Representativeto support their growing business and new clients. Customer Service Representative Responsibilities : Maintain competence and use critical thinking skills to...

  • Customer Service Representative

    1 month ago

    Portland, United States Bigfoot Staffing Full time

    Job DescriptionJob DescriptionBigFoot Staffing is excited to partner with an industry leader in fire suppression to fill this customer service role. Our client is dedicated to helping keep people safe and allowing them to get home to their families through exceptional fire suppression service.Job Description: As a Customer Service Representative, you will be...

  • Customer Service Representative

    3 months ago

    Portland, United States Organically Grown Company, Inc. Full time

    ** Customer Service Rep** **Job Category****:** Sales **Requisition Number****:** CUSTO01014 Showing 1 location **Job Details** **Description** Organically Grown Company (OGC), the Northwests largest independent distributor of fresh, organic produce, is hiring a Customer Service Representative. OGC operates 24-7, and the Sales departments responsibility and...

  • Customer Service Representative

    3 months ago

    Portland, United States Kaycan Full time

    **Customer Service Representative** * Portland, OR * Full-Time Kaycan is a manufacturer and distributor of exterior building products. We are seeking a full-time **Customer Service Representative** for our supply center in **Portland, OR**. This an exciting opportunity to join a small, busy, customer-service-oriented team and help us grow the business in...

  • Customer Service Representative

    2 hours ago

    Portland, Oregon, United States Ferguson Enterprises, Inc. Full time

    About the RoleFerguson Enterprises, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Supply Chain department, you will play a critical role in ensuring seamless order fulfillment and exceptional customer service.Key ResponsibilitiesCollaborate with our Distribution Centers, Pipeyards, and Special Order...

  • Customer Service Representative

    1 month ago

    Portland, United States Upsih Enterprises Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Upsih Enterprises. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Portland, United States Uspih Enterprises Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Upsih Enterprises. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    2 weeks ago

    Portland, United States Uspih Enterprises Full time $44,000 - $55,000

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Upsih Enterprises. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    3 months ago

    Portland, United States CorVel Full time

    ** Customer Service Representative** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO04131 Showing 1 location **Job Details** **Description** CorVel in Portland, OR is seeking a Customer Service Representative. The Customer Service Representative assist and support the bill review staff with administrative duties such as...