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Immigration Resources Supervisor

2 months ago

Phoenix, United States ICF Full time

The Immigration Resources Supervisor will be responsible for developing and leading the organizational strategy for collecting, organizing, vetting and maintaining information on community resources for immigrating children nationwide in the areas of education, housing, juvenile justice, medical care, mental health and other important services. The supervisor will oversee a team providing support for this strategy through data gathering, creating relationships with community service agencies, and supporting staff directly in identifying and making appropriate referrals to community service providers.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce.

Key Responsibilities:  

Develop a data collection strategy for gathering, organizing, and validating community resource information. Oversee the development of the national community resources directory for immigrating children and families. Develop new community resources using various research and collection methods including the internet, survey forms, and/or direct contact with service agency representatives. Establish and maintain collaborative partnerships with federal agencies, national, regional and local resource networks and service providers that work with immigrating children and families.  Serve as a liaison to federal, state, and local service agencies and providers. . Keep statistical records of all agencies updated in the database, as necessary. Oversee the development and maintenance of internal database standards or guidelines and ensure that data is managed accordingly. When needed will support the Call Center by answering calls, text and chats requests following established protocols and documentation requirements. Assist call specialists and other staff in identifying and making appropriate referrals community service providers. Recognize the need for crisis intervention and elevate a call for further assistance.

Basic Qualifications: 

Bachelor’s in social work, psychology, criminal justice, sociology or related field of study. Minimum of 5 years of experience working with immigrant populations, child welfare, or other human or community service system. Tier 2 Public Trust Clearance current with HHS OR within past 2 years. Experience using MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

Preferred Skills/Experience:  

Minimum of 5 years’ experience working with unaccompanied children or refugee minors. Experience with Office of Refugee Resettlement, the Unaccompanied Children Program and its provider network. Ability to effectively communicate in writing and verbally in English and Spanish.

Professional Skills:

Strong oral and written communication skills. Strong attention to detail. Ability to multi-task in a fast-paced environment. Ability to work well both individually and in a team environment. Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision. Ability to work with all levels of internal staff, as well as outside clients and vendors. Ability to be flexible to handle multiple priorities. Ability to travel up to 25%. Uphold confidentiality in all areas of the service population. Sound business ethics, including the protection of proprietary and confidential information.

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