Night Auditor
3 months ago
Primary Responsibilities:
The following are highlight items and not meant to be all-inclusive of this position:
Greet, register, and assign rooms to guests of hotel Responsible for issuing room keys and important information to guests Responsible for making hotel reservations and checking hotel availability Verifies credit card authorization or collect cash payment for all hotel guests Answer hotel main telephone line and transfer to proper departments or guest rooms Review guest accounts and charges upon guest check-out Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs Be familiar with daily events in hotel, conference center, and restaurant Constant contact with housekeeping and maintenance departments with guest issues or concerns Ensure complete guest satisfaction Ensuring daily checklists are completed Completes any direct assignment from Manager Responsible for issuing and signing out Department Manager Keys Post Banquet charges and make necessary accounts Balance credit card and cash paperwork for entire day Process credit cards for Settlement Close out day for facility and print reports Insert information from day end reports into spreadsheets for General Manager and OwnershipQualifications, Education, Experience, Skills, and Abilities:
Previous hospitality/service industry experience preferred, but not necessary Strong oral communication skills Professional, courteous attitude Strong computer skills Ability to work in high paced environment Strong Customer Service skills Ability to MultitaskThe Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE.
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