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Night Auditor

2 months ago

Wilmington, United States Holiday Inn & Roberts Center Full time

The beautiful Holiday Inn and Roberts Centre, located in Wilmington Ohio, is looking for a part-time, Night Auditor/Guest Service Representative to join our team

The Night Auditor is a hotel front desk position with primary responsibility of customer service, posting charges, and closing out the day.

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

  • Greet, register, and assign rooms to guests of hotel
  • Responsible for issuing room keys and important information to guests
  • Responsible for making hotel reservations and checking hotel availability
  • Verifies credit card authorization or collect cash payment for all hotel guests
  • Answer hotel main telephone line and transfer to proper departments or guest rooms
  • Review guest accounts and charges upon guest check-out
  • Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs
  • Be familiar with daily events in hotel, conference center, and restaurant
  • Constant contact with housekeeping and maintenance departments with guest issues or concerns
  • Ensure complete guest satisfaction
  • Ensuring daily checklists are completed
  • Completes any direct assignment from Manager
  • Responsible for issuing and signing out Department Manager Keys
  • Post Banquet charges and make necessary accounts
  • Balance credit card and cash paperwork for entire day
  • Process credit cards for Settlement
  • Close out day for facility and print reports
  • Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
  • Previous hospitality/service industry experience preferred, but not necessary
  • Strong oral communication skills
  • Professional, courteous attitude
  • Strong computer skills
  • Ability to work in high paced environment
  • Strong Customer Service skills
  • Ability to Multitask

The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.