Marina Store Associate

1 month ago


Key West, United States Integra Marinas Full time

Job Summary:

The Ship Store Assistant provides friendly, courteous, and helpful service to the guests and visitors with purchases from the store, make reservations or answer inquiries. Responsible to answer phones within company standard and responds to guest /boater inquiries. Provides excellent guest service that exceeds expectations and anticipate guest’s needs. Assist with mail service collecting, organizing and cataloguing mail and parcels for the boaters. Handles guest reservations and provides information about the slips, costs and other information. Conducts monthly inventory and adheres to cash handling procedures.

About Working in a Marina

The “Dream work is in the Team work” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities

Roles & Responsibilities:

• Assists with the day-to-day retail operations.

• Create an atmosphere that allows guests to feel welcome, comfortable and important.

• Provides excellent guest service and exceed expectations.

• Operates point of service (POS), complete paperwork and required counts.

• Receives and processes stock inventory, assist with stock management, counting and recording of

• Maintains ship store clean and tidy and follows check list of cleaning tasks throughout the day including maintaining trash bins, wiping down seats and areas, maintain coffee service area , keep area swept and free from debris.

• Process exchanges, returns, and refunds in accordance with company policies

• Follows cash handling procedures

• Report all accidents, injuries, spills and near misses immediately.

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• HSD and GED equivalent

• Customer Service experience preferred

• Previous retail experience desired

• Prior marina experience preferred

Required Skills/Abilities:

• Excellent interpersonal skills and ability to manage conflict

• Service oriented and has a positive attitude

• Sense of urgency

• Attention to detail

• Always communicates effectively and courteously with fellow teammates and guests

• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties

• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

Physical Requirements:

• Work is done primarily indoors in well ventilated space

• Ability to use office equipment such as computers, copier/scanner and POS.

• Ability to stand for long periods of time

• Ability to bend, stoop, lift, rotate, and reach

• Ability to lift 20 pounds

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.



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