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Customer Experience Coordinator
3 months ago
WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work
WHO WE NEED
We are looking for a talented, friendly, and energetic Receptionist to join the VEG family You are someone who is energized by helping people, providing exemplary customer service and providing a smooth and seamless experience for our customers.
WHAT YOU’LL DO
Provide first level customer serviceHandle all phone inquiries, transferring calls to appropriate partyGreet clients and their petsKeep reception desk tidy and the refreshment center fully stockedEnter client information into company softwareProcess paymentsWHAT YOU NEED
2+ years of prior experience working as a Receptionist is a mustPrior experience with animals in a veterinary environment is a major plusKnowledge of Infinity/ImproMed is a major plusFlexible and available to work nights, weekends and holiday shiftsWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best We also offer:
Industry-leading compensation Something new every day - you’ll never be bored in emergency medicineWe build our hospitals from scratch. You’ll be using all of the latest equipment and technology.Generous employee pet discountReferral rewards - tell your friends why they should come work for VEG tooHealth, Vision, and Dental Insurance 401K w/ company match Paid parental leave - 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education opportunities - we want to help you grow in your careerFlexible work schedules for a true work-life balanceGrowth and relocation potential Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc Lastly, because while our work is serious, we believe that it should also be funVEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you
