Optometric Clinical Coordinator

2 months ago

Clifton, New Jersey, United States Visionworks Full time
Position Overview:

The Optometric Clinical Coordinator plays a crucial role in ensuring an exceptional patient experience by preparing individuals for both in-person and virtual examinations. This position involves conducting preliminary diagnostic assessments and guiding patients through each phase of their visit. The Clinical Coordinator serves as a vital link between patients and Optometrists, engaging in the early stages of the patient journey.

Employment Type: Full Time

Compensation: $15.50 to $23.25 per hour

Key Responsibilities:
  1. Facilitate patient registration by collecting and entering essential information, including Medical History and Ocular Health data into the Electronic Medical Record (EMR) system.
  2. Support the onsite doctor during patient care and eye examinations, providing clear explanations of the preliminary testing procedures and accurately documenting results in the EMR.
  3. For remote appointments, assist patients throughout the virtual eye exam process, which includes:
    1. Conducting pre-testing and specialty testing, ensuring accurate documentation in the EMR.
    2. Initiating video conferencing with remote technicians and doctors.
    3. Collaborating with remote staff to complete additional testing as needed.
  4. After the examination, transition patients to retail associates, effectively communicating the doctor's recommendations.
  5. Possess a comprehensive understanding of MVC plans and articulate their benefits to patients.
  6. Preauthorize insurance in accordance with established procedures.
  7. Collaborate with retail associates to schedule appointments and manage exam schedules, including follow-ups with no-shows and cancellations.
  8. Maintain patient flow to optimize doctor efficiency.
  9. Address patients' clinical inquiries both in-person and via phone, triaging ocular emergencies and scheduling annual eye exams.
  10. Ensure complete and accurate patient records are maintained in line with company standards.
  11. Instruct patients on the proper handling, insertion, removal, and care of contact lenses.
  12. Order diagnostic contact lenses for patients and manage inventory, notifying patients when their lenses are ready for pickup.
  13. Demonstrate knowledge of various contact lens brands and specifications, accurately retrieving trial lenses as requested by the doctor.
  14. Maintain a clean and safe environment for patients by ensuring the upkeep of clinical equipment and supplies.
  15. Participate in specialized training for all responsibilities and complete necessary clinical certifications.
  16. Exhibit flexibility in scheduling to accommodate changing business needs, including potential travel to different locations.
Qualifications:

Minimum of one (1) year of relevant experience

Preferred background in Optical or Healthcare

Professionalism in a medical office setting is required

High School diploma, GED, or equivalent experience

Training will be provided

Desired Attributes:
  • Advocate for patients
  • Exceptional customer service skills
  • Ability to engage and collaborate effectively with patients and team members
  • Detail-oriented and highly organized
  • Clear and effective communication skills
  • Ability to work under pressure with interruptions and deadlines
  • Energetic and self-driven
  • Team-oriented
  • Strong problem-solving skills
  • Capability to manage multiple tasks simultaneously
  • Empathetic approach in all interactions
  • Ability to interpret insurance forms
  • Adherence to procedures and instructions
  • Proficient in reading English
  • Efficiently operate and input data into electronic software platforms
Physical Demands and Work Environment:
  • Adapt to changing schedules to meet business demands, including travel between locations
  • Work primarily within a store environment
  • Effectively use computers, electronic tablets, and pre-testing instruments
  • Reach above shoulder height regularly
The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While fulfilling the duties of this position, the associate is required to sit, stand, use hands and fingers for handling, and communicate verbally most of the time. The associate may occasionally need to walk and reach with hands and arms. Frequent lifting and/or moving of up to 20 pounds may be required. The noise level in this environment is moderate, due to the use of computers, printers, and machinery.

Compliance and Security:

All associates must adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regarding the disclosure of protected health information (PHI) as outlined in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As part of their job responsibilities, associates may have access to confidential customer information that must be safeguarded at all times. Therefore, associates must strictly follow all data security protocols established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, dedicated to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, veteran status, or any other protected status as defined by federal, state, or local law.

The specific statements in each section of this description are not intended to be exhaustive. They represent typical elements and criteria deemed necessary to perform the job successfully. As business needs evolve, additional essential responsibilities may be identified and assigned.

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