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Customer Support Representative

2 months ago

Clifton, United States The Challenge Printing Company Inc Full time
Description:
  • Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business
  • Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely
  • Handling all of the transactional aspects of each client relationship, including normal incoming orders as well as emergencies such as new product launches
  • Working closely with the sales team to coordinate our business development efforts by alerting sales representatives about business opportunities as well as potential pitfalls in our transactions
  • Monitoring incoming business volume to ensure that we continuously meet volume expectations
  • Ensuring that our operations, quality and technical teams have the proper specifications to produce every client order
  • The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.
Requirements:
  • The positions are located in Sanford, NC and Clifton NJ; all candidates must be within commuting distance from either one of these locations
  • There is some travel time required, both local and air travel
  • Candidates must possess excellent interpersonal, communication and presentation skills and must be proficient in the use of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with Salesforce is a plus
  • Customer support experience in business-to-business settings and a college degree is strongly preferred
  • Bilingual - Spanish and English


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