Customer Service Ambassador

1 week ago


Clifton, New Jersey, United States Papillon Ribbon & Bow Full time

About Us: Papillon Ribbon & Bow is a renowned global leader in providing bespoke packaging solutions, custom ribbons, luxury gift boxes, and specialty packaging bows for over three decades.

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team and provide exceptional support to our clients by offering product and service information, order entry, order tracking, customer support, and follow-through, as well as resolving product and service issues.

Key Responsibilities:

  • Maintain a respectful and positive attitude at all times, ensuring a seamless customer experience.
  • Attract potential customers by providing accurate and knowledgeable product and service information, and suggesting relevant solutions to meet their needs.
  • Receive, process, and verify the accuracy of customer orders using our internal computer systems and customer purchase orders.
  • Initiate required actions in response to customer requests to change or cancel orders, update orders accordingly, and advise relevant departments of the changes.
  • Maintain accurate customer records by updating account information.
  • Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

  • Prior customer service experience is essential.
  • Ability to work well under pressure and meet deadlines.
  • Rapid learning skills and attention to detail.
  • Excellent listening skills and phone mannerisms.
  • Ability to resolve issues and demonstrate self-control.
  • Strong communication and organizational skills.
  • Punctuality and self-motivation.
  • Will to train and adapt to new situations.

About the Ideal Candidate: We are looking for a detail-oriented, analytical, and problem-solving individual who can thrive in a fast-paced environment. If you have a passion for delivering exceptional customer service and are eager to grow with our company, we encourage you to apply.



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