Sales Operations Manager

4 weeks ago

New York, United States Multiplier Full time

Sales Operations ManagerUS/RemoteA BIT ABOUT USWe're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process...We are Multiplier Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It's a game changerWe're on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We're backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team.A BIT ABOUT THE OPPORTUNITY We grew by 2x in 2023 and have the opportunity to grow another 2x this year, so we're building a world class sales org to help us get there. The Sales Operations Manager is responsible for assisting the operations of sales and sales development organizations for the Americas region, which includes both Inbound and Outbound Sales/BDR reps. This pivotal role combines leadership, strategic planning, and data-driven decision-making to optimize the lead generation process and ensure the seamless handover of high-quality leads to the sales organization. This role also includes compensation planning to incentivize the team effectively.What you'll do:Process Optimization: Continuously assess and enhance the lead generation process, ensuring it aligns with marketing and customer acquisition strategies while differentiating between inbound and outbound strategies.Compensation Planning: Develop and manage compensation plans and incentive structures for the Sales and SDR team to ensure they are motivated and rewarded for their efforts, while maximizing the bookings and pipeline of the organization. Strategic Planning: Collaborate closely with sales and marketing teams to create and execute a strategic plan for lead generation that aligns with the company's overall growth strategy, with special consideration for inbound and outbound dynamics.Goal Setting: Set clear and measurable goals and targets for the Sales and sales development team, ensuring alignment with marketing and sales objectives while tailoring goals to Inbound and Outbound Sales and BDR repsPerformance Monitoring: Regularly evaluate the performance of Inbound and Outbound reps, tracking key performance metrics, such as call volume, email outreach, lead qualification, and conversion rates. Provide feedback and implement performance improvement plans as needed.Data Analysis: Analyze data and metrics related to lead generation and qualification, providing insights into lead quality, sources, and trends, distinguishing between Inbound and Outbound sources.Training and Development: Work with Sales enablement team to implement training programs and workshops to enhance sales skills, product knowledge, and market understanding while addressing the unique requirements of Inbound and Outbound teams.Sales and Marketing Alignment: Foster effective communication and collaboration between the Sales Development team and the marketing team, ensuring seamless lead handover and alignment with target buyer personas for both Inbound and Outbound leads.Technology and Tools: Ensure that the Sales Development team has access to and is proficient in using the necessary sales and marketing tools and technologies, including CRM systems, email automation, and lead tracking software.Lead Quality Assessment: Work closely with the marketing team to evaluate the quality of leads generated, distinguishing between Inbound and Outbound leads, and provide feedback to optimize lead generation strategies.Reporting: Generate and present regular reports on the performance of the Sales Development team, including key performance indicators (KPIs) and progress toward sales and marketing goals, segmented by Inbound and Outbound metrics.Capacity Planning: Build a robust capacity planning model that takes into consideration attrition (voluntary and involuntary) ramp time and expected productivity.What you'll Bring: Minimum 3+ years of experience in Sales Operations in a SaaS company.Bachelor's degree in business, marketing, or a related field (or equivalent work experience).Prior experience with Salesforce, Hubspot Marketing, Leandata, Outreach and Gong is a plus. Exceptional data analysis and interpretation skills.Outstanding communication and interpersonal skills.Proficiency with sales and marketing technologies, CRM systems, and sales enablement tools.Results-driven with a focus on meeting and exceeding sales and marketing targets.Adaptability to a fast-paced and dynamic work environment.Strategic thinking and problem-solving capabilities.What we'll provide for you:Ability to contribute to this business at a high level.Autonomy within your role.Working with a compassionate, energetic, inspired, ambitious, and diverse team.Opportunity to grow within a fast-growth business.Competitive benefits, compensation, and culture of recognition.Generous holiday policy.A commitment to positively impact your career.Equal Employment OpportunityMultiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

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