SME Computer User Support Specialist

Found in: Resume Library US A2 - 2 weeks ago

Saint Paul Minnesota, United States Cayuse Shared Services Full time
Overview:
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Responsibilities:
The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

 

On-site facilitation of PC Tech workload

 Escalation of IT support issues/tickets as needed

 Point of contact for VIP IT support

 ITC/OO notification of outages/policies/ procedures

 Liaison for Mettel/NOSC in support of site outages

 Facilitation of circuit testing and turn up (TTU)

 Coordination of response for scheduled /unscheduled power outage

 Other duties as assigned.

Qualifications:
Minimum Qualifications:

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined   education.

8+ years of professional, applicable experience.

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA- Security certifications).

 Experience supporting Windows 10, and MS Office 2013.

 Experience using ServiceNow or a similar ticketing system.

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Knowledge of Lifecycle Replacement of Equipment

Ability obtain and maintain Public Trust.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

 

Minimum Skills:

Strong analytical and follow through skills.

Strong verbal and written communications skills.

Ability to work well independently on defined tasks.

 Ability to work well as part of a team.

High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

 

Preferred Qualifications:

Prior USACE experience

Experience working in a DoD environment

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices

 Experience supporting Office 365

Experience supporting Windows 11

 

Reports to: Team Lead

 

Working Conditions

Professional office environment

Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

May be asked to travel for business or professional development purposes.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

 

 

 

Pay Range:
USD $57.00 - USD $61.00 /Hr.

  • Journeyman Computer User Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Saint Louis County, Missouri, United States Cayuse Shared Services Full time

    Overview: Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS...

  • Journeyman Computer User Support Specialist

    Found in: Dice One Red US C2 - 3 weeks ago

    Saint Louis, United States Powder River Industries Full time

    Description:This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to...

  • Journeyman Computer User Support Specialist

    Found in: Dice One Red US C2 - 2 weeks ago

    Saint Louis, United States Powder River Industries Full time

    Description:This position will support the US Army Corps of Engineers. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service...

  • IT Systems Support Specialist

    1 week ago

    St Paul, United States Amengtest Full time

    **IT Systems Support Specialist **:** Minnesota: Saint Paul, MN** ****IT Systems Support Specialist**** AET has a fantastic, high performing IT department looking for an IT Systems Support Specialist to join the team! In this position you will provide IT support to staff by responding to problems, performing hardware and software installations, and...

  • Customer Support Specialist

    Found in: beBee jobs US - 5 days ago

    Saint Paul, Minnesota, United States TPTTwin Cities Public Television Full time

    Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning. The Customer Support Specialist is responsible for interacting professionally with...

  • Community Support Housing Specialist

    Found in: Resume Library US A2 - 1 week ago

    Saint Paul, Minnesota, United States Accord Full time

    Accord is seeking a Community Support Housing Specialist to support individuals with mental health or developmental disabilities in the community to help them reach their personal goals and find stable housing resources. If you want to make a difference in the lives of people with disabilities, check us out! Look what we offer: $1500 New Hire Bonus AND...

  • ICS Support Specialist

    2 weeks ago

    Saint Paul, United States VIRTUE HOME HEALTH CARE LLC Full time

    Job DescriptionJob DescriptionResponsibilitiesThe role of the Community Integrated support Specialist is to provide support and education to people with mental illness while networking to community based supports and participating in client treatment plansResponsibilities include:developing client centered treatment plans with measurable goals and...

  • Durable Medical Equipment Customer Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Overview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and...

  • Durable Medical Equipment Customer Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Overview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The Respiratory DME Customer Support Specialist (CSS) provides excellent customer service in a...

  • Contract Specialist

    Found in: Resume Library US A2 - 12 hours ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Overview: The Contract Specialist IT is responsible for developing, negotiating, and maintaining system-wide contracts for Information Technology supplies, commodities and/or related services for assigned areas.     The Contract Specialist IT is knowledgeable regarding the supplies and/or services utilized in assigned areas; provides reliable...

  • Customer Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Minneapolis, Minnesota, United States Therapy Brands Full time

    Job Description The Customer Support Specialist is the tier 2 support point within the Medical Billing Customer Support Team for issues that cannot be resolved. In this role, you'll be trained to be the subject matter expert in our products, and you’ll be responsible for troubleshooting and resolving complex, non-generic customer issues.  This is a...

  • Technical Support Specialist III

    Found in: Resume Library US A2 - 11 hours ago

    Osseo, Minnesota, United States Jobs for Humanity Full time

    Job Description TSS III (Technology Support Specialist Level 3) Hours:  8 hours/day; 5 days/week; all year round  General Purpose of Job:     To inspire and prepare each and every student with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level three technical...

  • Customer Support Specialist

    2 weeks ago

    St Paul, United States Twin Cities PBS Full time

    Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning. The Customer Support Specialist is responsible for interacting professionally with...

  • PLM Data Analyst

    Found in: beBee jobs US - 3 weeks ago

    Saint Paul, Minnesota, United States Cognizant Technology Solutions Full time

    Job titleNEW PLM DATA SEPARATION & ACCOUNT COORDINATORJob summary35%: Support PLM separation activities Data TransfersFacilitate review and ensure approvals for data transfer are carried out in a timely mannerPrepare separation documents for IT PLM and ParentCo in PLM EnoviaVerify to document data transfer is completeUpdate PLM Data Transfer Dashboard (Excel...

  • Community Support Housing Specialist

    2 weeks ago

    Saint Paul, United States Accord Full time

    Job DescriptionJob DescriptionAccord is seeking a Community Support Housing Specialist to support individuals with mental health or developmental disabilities in the community to help them reach their personal goals and find stable housing resources. If you want to make a difference in the lives of people with disabilities, check us out!Look what we offer:...

  • Patient Access Specialist II

    Found in: Resume Library US A2 - 2 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Overview: As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize...

  • Customer Support Specialist

    Found in: beBee S US - 5 days ago

    St. Paul, United States TPTTwin Cities Public Television Full time

    Description Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning. The Customer Support Specialist is responsible for interacting...

  • Administrative Coordinator

    Found in: Resume Library US A2 - 2 weeks ago

    Saint Paul, Minnesota, United States Accord Full time

    Are you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for an Administrative Coordinator to work with our clients in our Family Supports Services! $1,500 New Hire Bonus! As a Family Support Services Coordinator, you will partner with management in outreach efforts to families in need...

  • Fleet Support Administrator

    Found in: Resume Library US A2 - 1 week ago

    Saint Paul, Minnesota, United States SIXT USA Full time

    Job Description Come join SIXT Minneapolis/St. Paul Airport team, Fleet Support Administrator $23.76/hr. Must have automotive industry experience, fleet experience preferred.  A great new opportunity to join our friendly Fleet Service team at our Minneapolis St. Paul Airport branch. We are looking for a customer-driven individual with excellent...

  • IT/LIMS Support Coordinator

    Found in: beBee jobs US - 2 weeks ago

    Saint Paul, Minnesota, United States Element Materials Technology Full time

    IT/LIMS Support CoordinatorJob LocationsWork From Your Own HomeID OverviewAs a LIMS (Laboratory Information Management System) Support Coordinator for the EMEAA (Europe, Middle East, Africa, and Asia) region, you will play a pivotal role in providing technical support and troubleshooting assistance for users of various LIMS systems. Working closely with the...