IT/LIMS Support Coordinator

2 weeks ago

Saint Paul, Minnesota, United States Element Materials Technology Full time


IT/LIMS Support Coordinator

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Overview

As a LIMS (Laboratory Information Management System) Support Coordinator for the EMEAA (Europe, Middle East, Africa, and Asia) region, you will play a pivotal role in providing technical support and troubleshooting assistance for users of various LIMS systems. Working closely with the global support team, you will ensure timely resolution of submitted tickets, maintain system integrity, and contribute to the enhancement of LIMS functionalities. This role requires a blend of IT skills for basic troubleshooting and enthusiast-level programming knowledge to address complex issues efficiently.



Responsibilities
  • Act as a primary point of contact for LIMS-related technical support queries within the EMEAA region.
  • Collaborate with the colleagues within the global support team to triage, prioritize, and resolve submitted tickets in a timely manner.
  • Provide hands-on assistance and guidance to end-users in navigating and utilizing LIMS systems effectively.
  • Perform basic troubleshooting of LIMS software, hardware, and network connectivity issues.
  • Conduct system configuration changes and updates as necessary to address user requirements and ensure optimal system performance.
  • Develop and maintain documentation, including user guides and troubleshooting procedures, to facilitate knowledge sharing and support efficiency.
  • Participate in the testing and validation of software patches, upgrades, and new LIMS functionalities.
  • Identify recurring issues and propose long-term solutions or system enhancements to improve overall stability and user experience.
  • Collaborate with internal stakeholders, including laboratory personnel and IT teams, to gather requirements and implement system integrations or customizations.


Skills / Qualifications
  • Bachelor's degree in a technical field, or equivalent by experience.
  • Proven experience in providing technical support for systems, preferably within a laboratory or scientific environment.
  • Proficiency in IT troubleshooting techniques for diagnosing software, hardware, and network issues.
  • Enthusiast-level programming knowledge, with experience in languages such as .NET, Python, VBA, Java, SQL, etc.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders at all levels of the organization.
  • Detail-oriented mindset with strong analytical and problem-solving abilities.
  • Ability to work independently and collaboratively within a global team environment.
  • Flexibility to adapt to changing priorities and willingness to occasionally work outside regular business hours to support critical system issues.
  • Understanding of LIMS functionalities, data management principles, laboratory workflows and Quality management systems (ISO, FDA, ..) is a plus.

#LI-DJ1



Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.



Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

"If you need an accommodation filling out an application, or applying to a job, please email "


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