Journeyman Computer User Support Specialist

4 weeks ago

Saint Louis County Missouri, United States Cayuse Shared Services Full time
Overview:
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Responsibilities:
This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

 

Journeyman Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Other duties as assigned.

Qualifications:
Minimum Qualifications:

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined

Education 4+ years of professional, applicable experience.

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Experience supporting Windows 10, and MS Office 2013

Experience using Remedy or a similar ticketing system.

Valid Drivers License.

Ability obtain and maintain Secret clearance.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

 

Minimum Skills:

Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. 

Strong analytical and follow through skills.

Strong verbal and written communications skills.

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Ability to work well independently on defined tasks.

 Ability to work well as part of a team.

High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

 

Preferred Qualifications:

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e., installing maintenance kits)

 Prior USACE/ACE-IT experience

Experience working in a DoD environment.

Experience supporting Office 365

 

Reports to: Program Manager

 

Working Conditions

Professional office environment

Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

May be asked to travel for business or professional development purposes.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

 

 

Pay Range:
USD $27.00 - USD $31.00 /Hr.

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