Customer Support Specialist
Found in: Resume Library US A2 - 1 week ago
The Customer Support Specialist is the tier 2 support point within the Medical Billing Customer Support Team for issues that cannot be resolved. In this role, you'll be trained to be the subject matter expert in our products, and you’ll be responsible for troubleshooting and resolving complex, non-generic customer issues.
This is a hybrid role working 2 - 3 days per week out of our Eagan, MN office.
Responsibilities:
Work with clients to resolve non-standard technical and workflow issues
Provide product training and support for customers
Assist customers in processing incoming ERA claims
Escalating technical issues that could not be resolved
Assist in the creation of knowledge based articles and other support bulletins
Document discussions and issues in the CRM system
Provide training and support for customers regarding their medical billing and medical claims
Troubleshooting medical claims denials and rejections
Ensure customer and partner inquiries are responded to in a timely manner
Research, resolve, and respond to customer concerns received via email, telephone, or escalations, and provide support on desktop systems
Provides end user training where required
Core Competencies Needed for Success in the Role
Fantastic customer focus
Great communication
Medical Billing, Medical Office, Medical Claims experience preferred
Technical skills are a plus
Data gathering and analysis skills
-
Senior Customer Support Specialist
2 days ago
Minneapolis, United States CareerBuilder Full timeWHO WE ARE Outsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US. Our culture at Outsell is constantly evolving where amazing people...
-
IT Support Specialist
Found in: Resume Library US A2 - 1 week ago
Minneapolis, Minnesota, United States PrairieCare Full timeAbout Us: We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do...
-
Senior Customer Support Specialist
2 weeks ago
Minneapolis, United States Outsell Corporation Full timeJob DescriptionJob DescriptionWHO WE AREOutsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US. Our culture at Outsell is constantly...
-
Manager, Customer Support
Found in: Resume Library US A2 - 2 weeks ago
Eagan, Minnesota, United States Therapy Brands Full timeJob Description As the Manager, Customer Support, you’re responsible for leading a team of Customer Support Specialists and the overall relationship with our customers, ensuring that each touchpoint across the customer support journey is of the highest quality - timely, engaging, efficient, and effective. A successful Manager, Customer Support is...
-
IT Support Specialist
Found in: Resume Library US A2 - 7 days ago
Eagan, Minnesota, United States Therapy Brands Full timeJob Description We are looking for a mid-level IT Support Specialist who is comfortable interfacing with everyone from entry level coworkers to senior level executives as an ambassador for the IT Team. This person will oversee and supports computer systems and applications, offering critical assistance to system users. This role encompasses support for both...
-
Technical Support Specialist
1 week ago
Minneapolis, United States EQ Holdings Inc. Full time** Technical Support Specialist** **Job Category****:** Customer Service/Tech Support **Requisition Number****:** TECHN01116 Showing 1 location **Job Details** **Description** The Technical Support Specialist is responsible for assisting customers by providing phone/email support and troubleshooting of computer hardware, including desktops, notebooks,...
-
Durable Medical Equipment Customer Support Specialist
Found in: Resume Library US A2 - 1 week ago
Saint Paul, Minnesota, United States Fairview Health Services Full timeOverview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The Respiratory DME Customer Support Specialist (CSS) provides excellent customer service in a...
-
Durable Medical Equipment Customer Support Specialist
Found in: Resume Library US A2 - 1 week ago
Saint Paul, Minnesota, United States Fairview Health Services Full timeOverview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and...
-
Presentation Design Specialist
Found in: Resume Library US A2 - 13 hours ago
Minneapolis, Minnesota, United States SPS COMMERCE Full timeDescription: SPS Commerce is growing- We are adding a Presentation Design Specialist to our Marketing Operations team. As a Presentation Design Specialist, you will be responsible for designing, creating and visualizing PowerPoint slides based on presentation goals and brand standards incorporating content provided by internal and external teams. This is a...
-
Remote Travel Specialist
Found in: Resume Library US A2 - 6 days ago
Minneapolis, Minnesota, United States Discover You Travel Full timeAs a Remote Travel Specialist, you will play a crucial role in providing expert advice and solutions to our clients. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Specialist, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...
-
Customer Success Specialist
Found in: Appcast US C2 - 1 week ago
Minneapolis, United States Vumedi Full timeAbout The Role:VuMedi’s Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi’s Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and effectively and ensuring customer programs...
-
Customer Success Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Minneapolis, United States Vumedi Full timeAbout The Role:VuMedi’s Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi’s Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and effectively and ensuring customer programs...
-
Customer Success Specialist
3 days ago
Minneapolis, United States VuMedi Inc. Full timeJob DescriptionJob DescriptionAbout The Role:VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and...
-
Customer Support Representative
1 week ago
Minneapolis, United States The Tile Shop, Inc. Full timeCompany Description Since 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. We take great pride in our ability to provide an agile and supportive team environment focused on evolving our ever-growing business needs. Our people thrive because they want to make a difference and are...
-
Accounts Receivable Specialist
Found in: Resume Library US A2 - 2 weeks ago
Minneapolis, Minnesota, United States Kurita America Inc. Full timeOverview: Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management...
-
Account Specialist, SMD
Found in: Resume Library US A2 - 2 weeks ago
Minneapolis, Minnesota, United States AbbVie Full timeJob Description This role is field-based and candidates should live within a reasonable distance from the primary city. The Account Specialist role promotes BOTOX® to community practices and health systems. Customer accounts may include community/private practices, community-based hospitals, academic medical centers, and government accounts (military...
-
Community Support Specialist
7 days ago
Minneapolis, United States Placement Partners MN, Inc Full timeJob DescriptionJob DescriptionCaseload #1 InformationOne Female client, AG is looking for a day support staff. AG resides in Shakopee, MN.AG's schedule is flexible and hopes to meet with staff in person for about 15 hours per week. AG enjoys shopping, roller skating, going to the movies, listening to music, and going out to eat. AG would like to work on...
-
certified peer support specialist
Found in: beBee jobs US - 2 weeks ago
Minneapolis, Minnesota, United States BrightSpring Health Services Full timeCERTIFIED PEER SUPPORT SPECIALIST - IRTSJob LocationsUS-MN-MINNEAPOLIS | US-MN-MINNEAPOLIS | US-MN-MINNEAPOLISID Line of BusinessSpringPath Mental Health ServicesPosition TypeFull-TimePay MinUSD $22.12/Hr.Pay MaxUSD $22.12/Hr.Our CompanySpringPath Mental Health ServicesOverviewThe Certified Peer Specialist, works as part of the Intensive Residential...
-
certified peer support specialist
Found in: beBee jobs US - 2 weeks ago
Minneapolis, Minnesota, United States BrightSpring Health Services Full timeCERTIFIED PEER SUPPORT SPECIALIST - IRTSJob LocationsUS-MN-MINNEAPOLISID Line of BusinessSpringPath Mental Health ServicesPosition TypeFull-TimePay MinUSD $22.12/Hr.Pay MaxUSD $22.12/Hr.Our CompanySpringPath Mental Health ServicesOverviewThe Certified Peer Specialist, works as part of the Intensive Residential Treatment Service team, which provides care and...
-
Family Support Specialist I
1 week ago
Minneapolis, United States Urban Strategies, Inc. Full timeJob DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager STATUS: Full TimeBACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that our all of...