Desktop Field Services Specialist

1 month ago


La Mesa, United States Volt Full time
Job DescriptionJob Description
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Volt is immediately hiring for Desktop Field Services Specialist in San Diego, CA

Pay/Benefits

As a Desktop Field Services Specialist, you will:

Must be willing to work Wednesday to Sunday work schedule.
As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization’s computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills.
  • Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Provides incident status updates to management and end-users within the ticketing system (Remedy Force)
  • Supports and maintains effective relationships with users
  • Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
  • Desktop imaging and deployment
  • Upgrade workstations to Windows 10 & Windows 11
  • Ticketing system documentation and knowledge base article creation
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

This is a full-time opportunity.

Pay Rate: $24.00 - $26.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW

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