Desktop Engineer

We are seeking a highly skilled Desktop Engineer to join our Information Technology Team in LaVergne, TN. As a key member of our team, you will be responsible for managing and maintaining standard workstation configurations for both Windows and macOS environments.

• Design and implement workstation standards, including hardware specifications, software installations, and security settings.
• Create, test, deploy, and manage desktop and laptop images for both Windows and macOS to ensure consistency across the enterprise.
• Packaging applications for deployment using RMM tools such as Kaseya VSA, or Jamf, and manage software distribution across Windows and macOS platforms.
• Plan, test, and deploy new operating systems, ensuring compatibility with enterprise applications and hardware for both Windows and macOS.
• Regularly apply security patches and updates to operating systems and applications on both Windows and macOS to maintain compliance and security.
• Collaborate with IT Security to implement and manage endpoint security solutions, including antivirus, anti-malware, and encryption tools, for both Windows and macOS devices.
• Design, implement, and maintain Group Policies for Windows and configuration profiles for macOS to enforce security settings, deploy software, and manage user environments across the enterprise.
• Provide advanced troubleshooting for hardware, software, and network issues on Windows and macOS desktops and laptops.
• Monitor desktop performance on both Windows and macOS and make adjustments to improve user experience and system efficiency.
• Maintain an accurate inventory of all Windows and macOS desktop and laptop hardware, including tracking of assets through their lifecycle.
• Ensure Windows and macOS desktops and laptops comply with corporate policies, industry standards, and regulatory requirements.
• Develop scripts and automation tools using PowerShell, Bash, zsh, and AppleScript to streamline desktop management tasks, such as deployment, patching, and monitoring, for both Windows and macOS environments.
• Create and maintain documentation for end-users and IT staff and provide training on new systems and processes for both Windows and macOS platforms.
• Work closely with other IT teams, including desktop support, IT help desk, network, security, server, and application teams to ensure seamless integration and support of enterprise systems across Windows and macOS.
• Participate in incident and problem management processes, identifying root causes and implementing solutions to prevent recurrence for both Windows and macOS issues.
• Liaise with hardware and software vendors to resolve issues, assist with negotiating contracts, and evaluate new products for both Windows and macOS environments.
• Lead or participate in IT projects, ensuring timely completion and alignment with business objectives across both Windows and macOS platforms.
• Maintain and enforce desktop configuration management policies, ensuring consistency and reliability across Windows and macOS environments.
• Assess current and future desktop hardware and software needs, making recommendations for upgrades and replacements as necessary for both Windows and macOS.
• Stay up to date with the latest technology trends and best practices, continuously seeking ways to improve desktop management processes and user satisfaction for both Windows and macOS users.

• Associate's degree in computer science or related field or directly related year for year experience.
• 1+ years' experience as a Desktop Engineer or equivalent role required.
• In-depth experience with Windows and macOS desktop operating systems.
• Proficiency in OS deployment, patch management, and group policy management.
• Familiarity with virtualization technologies such as VMware ESXi, Hyper-V, and Citrix XenServer.
• Experience with software packaging and distribution tools like Kaseya VSA, Jamf, ManageEngine, Ivanti, and InTune.
• Proficiency in automation scripting using PowerShell, Bash, zsh, and AppleScript.
• Knowledge of endpoint security solutions including antivirus, anti-malware, and encryption tools.

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days.
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more.
• Wellness program with access to onsite gym and basketball court for associates.
• Avid reader? Numerous opportunities to engage with books and authors.
• Free card registration at the Nashville Public Library.
• Encouraged continued education with our tuition reimbursement program.
• Financial and in-kind opportunities to engage with non-profits in your community.
• Company match program for United Way donations.
• Volunteer opportunities and in-kind drives for non-profits throughout the year.
• Take breaks or brainstorm in our game room with ping pong & foosball.
• Casual Dress Code & Flexible Schedules (per team).