Desktop Services Technician II

4 weeks ago


Costa Mesa, California, United States Geosyntec Consultants Full time
Job Summary

Geosyntec Consultants is seeking an enthusiastic and experienced Desktop Services Technician II to join our growing Information Technology team. The successful candidate will be responsible for ensuring company systems and networks are continuously designed, developed, deployed, and managed with an emphasis on robust and effective security and risk management controls.

Key Responsibilities
  • Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
  • Perform the imaging of computers using SCCM, creating bootable USB drives.
  • Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
  • Support intermediate to advanced Office 365 services.
  • Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats.
  • Efficiently manage, research, and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment.
  • Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction.
  • Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.
  • Compose supporting technical documentation as it relates to this position.
  • Cross-collaborate with all IT operating segments as needed.
Requirements
  • Associates degree and a minimum of two (2) years of relevant experience, or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role, supplemented by coursework in the field or any equivalent combination of education, experience, and training.
  • Microsoft Office 365 Fundamentals, Certified Modern Desktop Administrator Associate, or equivalent Microsoft certification in Windows Operating System 10.
  • Apple certification.
Benefits

Geosyntec Consultants offers a comprehensive benefits package including paid holidays, vacation, sick, and personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible employees.

We invest in our people. Each employee is unique, and your career at Geosyntec will be too. We offer competitive pay and benefits, and well-being programs to support you and your family.

To learn more, visit our website at http://www.geosyntec.com/careers/.



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