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Customer Service Representative

2 months ago

Secaucus, United States Robert Half Full time
Job DescriptionJob Description

Retailer is seeking a contract Customer Service Representative to join their call center operations in Secaucus, NJ. This is hybrid, must commute to office 3x per week.

Responsibilities include:

  • Answers telephones by giving greeting, name and answers to questions in a courteous manner, replies to faxes and emails per department standards.
  • Enters orders accurately.
  • Gives customer order reference number for each order placed.
  • Answers inquiries about products relating to technical properties, size, color, features, benefits and availability.
  • Opens research tickets as needed including all relevant information
  • Offers alternative suggestions when product is unavailable.
  • Supplies responses concerning backorders, NLA items, temple changes, parts, etc.
  • Transfers and/or conferences customers and salespeople to mailboxes or other departments as needed.
  • Processes customer’s special requests using special instructions, modifying shipping, etc
  • Proven customer support experience or experience as a client service representative is preferred.
  • Excellent Interpersonal & Communication (both verbal & written) skills.
  • Ability to multitask, prioritize, and manage time effectively
  • Knowledge of Microsoft Office along with keyboarding skills