Customer Service Representative

2 months ago


Secaucus, New Jersey, United States FASTSIGNS® of Secaucus,NJ Full time

About the Role

We are seeking a highly motivated and sales-driven individual to join our team as a Customer Service Representative at FASTSIGNS® of Secaucus, NJ. As a key member of our sales team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities

  • Sales and Customer Service
    • Sell consultatively and make recommendations to prospects and clients using various products and services
    • Develop and maintain a database of qualified leads through referrals, networking, and marketing efforts
    • Follow up on new leads and referrals resulting from sales and marketing activities
  • Account Management
    • Communicate with customers on order status and changes in the production schedule
    • Identify and resolve customer satisfaction issues
  • Marketing and Promotion
    • Execute a variety of marketing functions, including database mailings, promotional campaigns, and community outreach
  • Administrative Tasks
    • Help with reports, close-out, invoices, and required paperwork

Requirements

  • High school diploma or equivalent required
  • At least three years of experience in sales, customer service, or a related field
  • Proven record of consistently hitting or exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks and projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills

What We Offer

As a Customer Service Representative at FASTSIGNS® of Secaucus, NJ, you will have the opportunity to work in a dynamic and fast-paced environment, develop your sales and customer service skills, and contribute to the growth and success of our business.



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