Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.
Key Responsibilities:
- Provide consultative sales support to customers, identifying their needs and making recommendations
- Develop and maintain a database of qualified leads through referrals, telephone canvassing, and email
- Follow up on new leads and referrals, resulting from telephone, marketing, and email activity
- Prepare estimates and establish/maintain estimate follow-up procedures
- Communicate with customers on order status and changes in the production schedule
- Execute a variety of marketing functions, including database mailings, thank you cards, and press releases
- Maintain an attractive retail environment, ensuring it is clean, organized, and functional
- Assist with reports, close-out, invoices, and required paperwork
- Identify and resolve customer satisfaction issues
Requirements:
- High school diploma or GED required
- At least three years in retail or inside sales with excellent customer service experience
- Proven record of consistently hitting/exceeding sales targets or quotas
- Able to perform cold calls to secure new business for the center
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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