Customer Service Representative

4 weeks ago


Secaucus, New Jersey, United States FASTSIGNS® of Secaucus,NJ Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Provide consultative sales support to customers, identifying their needs and making recommendations
  • Develop and maintain a database of qualified leads through referrals, telephone canvassing, and email
  • Follow up on new leads and referrals, resulting from telephone, marketing, and email activity
  • Prepare estimates and establish/maintain estimate follow-up procedures
  • Communicate with customers on order status and changes in the production schedule
  • Execute a variety of marketing functions, including database mailings, thank you cards, and press releases
  • Maintain an attractive retail environment, ensuring it is clean, organized, and functional
  • Assist with reports, close-out, invoices, and required paperwork
  • Identify and resolve customer satisfaction issues

Requirements:

  • High school diploma or GED required
  • At least three years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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