Customer Service Representative

2 weeks ago

Secaucus, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative in Secaucus, New Jersey. The role primarily involves providing excellent customer service in a contact center environment, managing customer accounts, and processing customer requests in the e-Commerce industry.

Responsibilities:

• Answer customer inquiries through various channels including phone calls, emails, and live chats, offering accurate and satisfactory responses.
• Efficiently manage customer accounts, ensuring all details and records are up-to-date.
• Handle order entry and review processes, providing updates on billing, shipping, warranties, and other relevant account information as required.
• Research and provide alternative solutions to problems by clarifying issues, implementing solutions, and escalating unresolved problems.
• Use Microsoft Outlook and other tools for managing customer interactions and email correspondence.
• Utilize scripts, email templates, and canned responses to ensure consistent and professional communication with customers.
• Demonstrate expertise in e-Commerce and order management systems to effectively assist customers.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction is maintained at all times.
• Continuously work towards improving customer service experience, and create engaged customers and facilitate organic growth.
• Proactively share feedback from customers to help the team continuously improve and evolve.• Proven experience in customer service roles
• Proficiency in account management
• Familiarity with e-Commerce platforms
• Ability to effectively resolve customer issues
• Experience in order management
• Proficiency in email correspondence and Microsoft Outlook
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and independently
• Demonstrated problem-solving skills
• Strong organizational skills and attention to detail
• Ability to multi-task and manage time effectively
• High school diploma or equivalent; higher education degree preferred.

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