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Patient Care Coordinator
2 months ago
Responsibilities:
• Registering and pre-registering patients, ensuring all patient demographics are verified and up-to-date
• Checking insurance eligibility, benefits, and authorizations, and maintaining a comprehensive knowledge of all payers including HMO, Commercial, Medi-care, and Medi-cal
• Collecting co-payments, co-insurances, and deductibles from patients
• Providing exceptional customer service by resolving patient inquiries and maintaining clear and open communication
• Ensuring hospital policies are explained and patient financial responsibilities and rights are clearly communicated
• Processing customer credit applications accurately and efficiently
• Supervising workstation support and ensuring the smooth operation of office functions
• Scheduling appointments, maintaining files, and producing correspondence and spreadsheets
• Answering inbound calls and providing support as needed
• Working with Microsoft Excel and other software to manage patient records and billing functions.• Proficiency in using Microsoft Excel for data entry and analysis
• Strong customer service skills, with the ability to handle patient inquiries and complaints
• Excellent communication skills, both verbal and written, to effectively communicate with patients, their families, and medical staff
• Experience in office functions, including filing, scheduling appointments, and answering inbound calls
• Knowledge of healthcare policies and procedures
• Familiarity with insurance and benefits functions, including billing and check processing
• Ability to provide administrative assistance in a healthcare setting
• Experience in supervising a team and providing training when necessary
• Proficiency in using HealthCare.gov for patient registration and inquiries
• Aptitude for creating and delivering presentations to patients, staff, or third parties
• Ability to provide workstation support to ensure seamless operations
• Experience in handling authorizations and understanding business units in a healthcare setting
• Familiarity with deductible calculations and collection processes
• Knowledge of using spreadsheets for data organization and analysis
• Proven track record of improving productivity in a healthcare setting
• Must have 10 key skills for efficient data entry
• Ability to handle correspondence with patients, insurance companies, and other stakeholders in a professional manner.
