Care Coordinator | Call Center

1 month ago

Bakersfield, United States BAKERSFIELD BEHAVIORAL HEALTHCARE HOSPITAL Full time

About UsBakersfield Behavioral Healthcare Hospital, located in Bakersfield, California, is an acute psychiatric and behavioral 90 bed facility situated on 8.8 acres.We offer inpatient and outpatient services for children, adolescents and adults needing mental/behavioral health, chemical dependency; and co-occurring disorders treatment through our medically supervised detoxification.Within our Workplace Community, BBHH is striving daily to be one of the BEST PLACES TO WORK not just here in Kern County, but throughout the Behavioral Healthcare Community.By offering amazing benefits, encouraging individual growth and development, and incorporating our CARES values system into our daily operations, we are creating a workplace culture where people enjoy coming to work each day.BBHH CARES about your experience as a candidate and we encourage you to apply to our open positions.CompassionAcceptanceRespectEmpowermentSincerityOur progressive and dedicated team strives to change the lives of our patients and provide exceptional care. This is a fast-paced work environment that requires critical thinking, teamwork, and superior communication between staff, patients, and our community. We are looking for a Care Coordinator to be the FACE of BBHH on the phone.This person will help with BBHH's vision of providing excellent care and striving to be the best hospital we can be.RequirementsWHAT WE'RE LOOKING FORSimply put: HUMANS WHO CAREThough we do need to meet some minimum requirements for the position such a High School Diploma or Equivalent, and some experience in a call center/healthcare environment, we're really looking for people who bring their HEART to work.If you have previous experience in a call center or mental healthcare hospital environment where your attention was focused on CARE IN CONTACT (answering and making calls that required you to identify human behavior or other mental healthcare situations) your application to this position will be moved to the shortlist of candidates.Our patients, our community, and our co-workers RELY on us to be committed to their wellness,Through prevention, intervention, treatment, and education, we can and we will make a difference not just here in Bakersfield, but throughout our extended communities.You should have a current CPR certification when you apply or obtain certification prior to your start date.If you don't have a current CPR certification, just let us know and we'll make sure you get it before you startand even cover the cost for you. Additionally, you'll complete a "Handle-With-Care" Physical Restraint Technique Training during your orientation so that you know how and when to engage when such an event occurs.EXPECTATIONSResponsible for communicating all BBHH services to customer inquiries with our CARES values system present in every conversation and interaction to ensure COMPASSION, ACCEPTANCE, RESPECT, EMPOWERMENT, and SINCERITY. The Care Coordinator requires a HIGH level of awareness in human behavior and the ability to both identify and navigate callers who might be in dangerous or difficult situations. Callers could be a danger to themselves or others, might present signs of suicidal ideation or actions, or who might be in situations regarding abuse that could be troubling to hear and/or assist with care. The Care Coordinator must enjoy talking with and assisting customers over the telephone and be able to simultaneously access a computer system. Attention to detail is paramount for this position and while receiving calls from referral sources, the Care Coordinator must be able to obtain and document all pertinent information needed for level of care determination, and provide necessary feedback on patient status when requested from hospital staff, physicians, nurses or mental health workers. Ultimately, this position must ensure that potential, current, and former patients, family, referral sources, and community needs are met. The person in this role should have a passion for providing outstanding customer service, and demonstrate leadership in being the "FACE" of our facility through excellent decision-making, CARE IN CONTACT, multitasking, and work flexibility.BBHH encourages ALL to apply and will consider an equivalent combination of education and experience to be acceptable for this role.The CARE COORDINATOR position pays $21.00 to start. BenefitsBakersfield Behavioral Healthcare Hospital is proud to offer a suite of benefits to those who join our workplace community.*Benefits eligibility varies based on employment status (full-time, part-time, per diem, temporary, etc.).Some of the benefits you can expect as a Full-Time employee include: Paid Time Off over THREE WEEKS of Paid Time Off in your first year Life Insurance Short-Term Disability Insurance Long-Term Disability Insurance Medical Insurance Dental Insurance Vision Insurance Pet Insurance Accident Insurance 401k Retirement Plan Discounted Meals Employee Assistance Program TUITION Assistance

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