Emergency Room Care Coordinator

2 weeks ago


Bakersfield, California, United States Integrated Practice Management LLC Full time
Job Title: Emergency Room Navigator

Integrated Practice Management LLC is seeking a skilled Emergency Room Navigator to play a crucial role in the implementation and success of the Transition of Care (TOC) program.

Job Summary:

The Emergency Room Navigator will collaborate with external partners, physicians, support staff, and administrators to ensure smooth transitions of care, effective communication, and enhanced patient experiences.

Key Responsibilities:

• Serve as a primary point of contact and liaison between patients, emergency room staff, and the TCM program providers and support staff.

• Identify adult patients in the emergency room who would benefit from the TCM program and facilitate their enrollment and/or initial appointment with TCM provider.

• Possess excellent communication skills to relate with diverse populations.

• Use problem-solving and critical thinking skills to respond to patients' concerns.

• Collaborate with physicians, nurses, care coordinators, social workers, and other healthcare professionals to coordinate and deliver TCM services.

• Facilitate effective communication and information sharing among healthcare providers and support staff, ensuring continuity and seamless transitions.

• Educate patients and their families about their available support services.

• Document patient interactions and outcomes accurately and timely.

• Thorough understanding and adherence to HIPAA regulations and patient privacy laws.

• Adherence to hospital policies and procedures, ensuring compliance with all relevant guidelines, protocols, and regulations.

Requirements:

• High school diploma required – Medical Assistant (MA) certificate preferred

• Basic Life Support/CPR required

• Excellent interpersonal communication, problem-solving, and conflict resolution skills

• Ability to effectively apply critical thinking skills

• Computer skills in word processing, database management, and spreadsheet desirable

• Demonstrated professionalism and good interpersonal skills

• Bilingual preferred



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