Emergency Room Care Coordinator
2 weeks ago
Integrated Practice Management LLC is seeking a skilled Emergency Room Navigator to play a crucial role in the implementation and success of the Transition of Care (TOC) program.
Job Summary:
The Emergency Room Navigator will collaborate with external partners, physicians, support staff, and administrators to ensure smooth transitions of care, effective communication, and enhanced patient experiences.
Key Responsibilities:
• Serve as a primary point of contact and liaison between patients, emergency room staff, and the TCM program providers and support staff.
• Identify adult patients in the emergency room who would benefit from the TCM program and facilitate their enrollment and/or initial appointment with TCM provider.
• Possess excellent communication skills to relate with diverse populations.
• Use problem-solving and critical thinking skills to respond to patients' concerns.
• Collaborate with physicians, nurses, care coordinators, social workers, and other healthcare professionals to coordinate and deliver TCM services.
• Facilitate effective communication and information sharing among healthcare providers and support staff, ensuring continuity and seamless transitions.
• Educate patients and their families about their available support services.
• Document patient interactions and outcomes accurately and timely.
• Thorough understanding and adherence to HIPAA regulations and patient privacy laws.
• Adherence to hospital policies and procedures, ensuring compliance with all relevant guidelines, protocols, and regulations.
Requirements:
• High school diploma required – Medical Assistant (MA) certificate preferred
• Basic Life Support/CPR required
• Excellent interpersonal communication, problem-solving, and conflict resolution skills
• Ability to effectively apply critical thinking skills
• Computer skills in word processing, database management, and spreadsheet desirable
• Demonstrated professionalism and good interpersonal skills
• Bilingual preferred
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