Sr. IT Support Specialist

2 months ago


Tempe, United States TEKsystems Full time
Job DescriptionJob Description

* MUST BE VACCINATED*

Top Skills' Details

5+ years in a midsize or large environment supporting M365, AD, Windows and basic troubleshooting of hardware and software products (Imaging, install, configuring, and upgrading).
5+ years experience working with ServiceNow - This is a must have
Working experience with SCCM/similar imaging tool
Soft skills are important - verbal and written communication and excellent customer service skills. This position will be supporting executive level employees.

 

Job Description

• Provide on-site deskside IT support of customers’ software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues.
• Respond to requests and document tickets in Service Now following Centene’s policy and procedures.
• Perform software installations, upgrades, and configure customer-specific software.
• Review team’s current processes and recommend process improvements.
• Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams.
• Train users and communicate policies and standards to improve software performance and customer service.
• Act as a technical resource for Information Technology support coordinators.


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