Systems Support Analyst Sr(IT)

1 week ago

Tempe, Arizona, United States Arizona State University Full time
Job Description:

As a Systems Support Analyst Sr(IT) at Arizona State University, you will play a critical role in providing desktop and software application support to end users, ensuring proper and effective operations. Your responsibilities will include receiving, responding to, and monitoring the status of work-order requests for technical assistance, updating the ticket system to reflect activities performed and the status of the request to ensure timely completion of the work order in accordance with established policy.

Key Responsibilities:

Configures both local and multi-platform personal computer systems and PDA's, installing software and establishing connection to network(s) in accordance with specified standards
Develops and applies standard computer images with authorized software to computers to ensure consistent configurations
Removes computers from domain, cleans hardware by deleting profile and replaces in inventory
Installs and/or replaces hardware and associated devices including, but not limited to: CD drives, network cards, hard-drives and removable disk drives; refers warranty hardware problems to vendor for resolution
Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
Actively participates in deployment and relocation of computers and associated peripheral equipment
Tests upgrades and/or patches to software prior to rollout; prepares report of findings
Provides application assistance to end user as requested; replicates errors, re-sets computers and printers
Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity
Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations
Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards
Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings
Provides consultation on both hardware and software purchases
Cross trains other areas on help desk related support issues
Creates, updates, and maintains technical documentation for use within the group as well as outside entities
When necessary, provides data recovery on failed storage media
May perform routine server administration for specific servers as requested.

Requirements:

Bachelor's degree in Information Technology or closely related field AND four (4) years experience providing diagnostic and trouble-shooting support in a client server, cross platform environment, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

Demonstrated knowledge of cross platform environments, data recovery methods; determines capability of existing configuration; recommends alternative solutions. Reviews changes within subject areas.
Demonstrated knowledge to resolve issues and problems, identifies trends; recommends alternative solutions to resolve problems.
Experience in MAC OS skills (printing, network connectivity, application install).
Experience in Client Management software administration(i.e. Altiris, Ghost).
Experience in managing student workers including hiring, training, monitoring daily work and when necessary, termination.

About Arizona State University:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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