Logistics Support Specialist
4 days ago
Job Summary
We are seeking a skilled Logistics Support Specialist to join our team at Insight Global. As a key member of our Disruption Management team, you will be responsible for providing exceptional support to our carriers and facilities through heavy phone communication.
Key Responsibilities
- Communicate with facility managers, warehouse managers, fulfillment centers, drivers, and vendors to resolve issues and close out cases.
- Manage and resolve disruptions that may cause delays or issues with drivers getting from Point A to Point B.
- Provide excellent customer service while working with a quick turnaround time to resolve issues.
Requirements
- 3+ years of experience in a heavy phone support role.
- Strong communication and customer service skills, with the ability to work in a fast-paced environment.
- Ability to multi-task and work on multiple projects at once.
- Flexibility with schedules, including weekend and holiday shifts.
About the Role
This is a heavy phone support role, taking mostly calls from truck drivers. You will not be working with or taking calls from end-customers. We are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.
What We Offer
As a Logistics Support Specialist at Insight Global, you will have the opportunity to work in a dynamic and fast-paced environment, with a team that is passionate about delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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