Ambulatory Services Customer Support Specialist

2 months ago


Lancaster, California, United States Kaiser Permanente Full time

Position Overview:
As a key liaison for Kaiser Permanente members and patients, you will serve as the initial point of contact, guiding individuals through the registration process with minimal supervision.

Key Responsibilities:
- Provide exceptional customer service to members and patients, ensuring a smooth registration experience.
- Adhere to established cash handling and reconciliation protocols to maintain financial integrity.
- Collaborate with team members to enhance service delivery and patient satisfaction.

Qualifications:
- Strong communication skills, both verbal and written.
- Ability to work independently while also being a team player.
- Experience in a healthcare or customer service environment is preferred.



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