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Customer Engagement Specialist
2 months ago
Position Overview:
Embark on a Rewarding Career Journey
Company Overview: Massage Envy is dedicated to fostering a supportive environment where you can thrive while assisting clients in achieving their wellness goals.
Are you enthusiastic about providing exceptional service? At our franchise, we prioritize teamwork and a commitment to enhancing the well-being of our clients. We are looking for dedicated individuals who are serious about contributing to our mission.
Ideal Candidates:
- Possess a high school diploma (or equivalent) and have prior experience in retail or sales (preferred)
- Exhibit strong analytical skills, proficiency in mathematics and technology, and the ability to handle multiple tasks efficiently
- Demonstrate excellent interpersonal skills and the ability to build positive connections with clients
- Have a passion for holistic wellness with a basic understanding of massage and skincare services
Daily Responsibilities:
- Deliver exceptional customer service, ensuring every client feels appreciated and understood
- Educate clients on the benefits of comprehensive wellness by promoting new and enhanced services, enrolling them in the Wellness Program, scheduling future appointments, and recommending retail products based on professional advice
- Facilitate smooth clinic operations by welcoming clients, managing appointments, handling phone inquiries, responding to emails, and addressing client concerns
- Assist in expanding and maintaining a loyal client base through in-person interactions and outreach
Work Environment & Support:
- Leadership committed to your professional growth
- Recognition programs (such as Employee of the Month)
- A supportive community that values diversity and knowledge sharing
If you are eager to become part of a vibrant community of professionals who share your passion for wellness, we look forward to connecting with you.
*Massage Envy operates through independently owned franchises. Each franchisee is responsible for hiring and managing their staff, and they set their own hiring criteria, benefits, and compensation.
Compensation: $17/HR
