Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist
Location: Downtown Fort Worth, TX (onsite and hybrid work arrangements)
Term: 6-month contract with potential for conversion to full-time employment based on performance
Interview Process: Video screening and onsite interview
Environment:
- Oil and Gas Industry
- Helpdesk Team size: 5+
- Day-to-Day Responsibilities:
- 40% email support
- 30% phone support
- 30% desktop support
Top Skills:
- 2+ years helpdesk experience
- Experience troubleshooting Office 365, SCCM, Core OS, and Windows environment
- Strong interpersonal and communication skills
- Ticket resolution time in a timely manner
- Access Control
- Active Directory - adding new member groups or modifying
Plus: Integration experience or merging companies experience
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