Technical Support Specialist

1 week ago


Texas City, Texas, United States ShiftCode Analytics Full time

Job Title: Technical Support Specialist

Location: Downtown Fort Worth, TX (onsite and hybrid work arrangements)

Term: 6-month contract with potential for conversion to full-time employment based on performance

Interview Process: Video screening and onsite interview

Environment:

  • Oil and Gas Industry
  • Helpdesk Team size: 5+
  • Day-to-Day Responsibilities:
    • 40% email support
    • 30% phone support
    • 30% desktop support

Top Skills:

  • 2+ years helpdesk experience
  • Experience troubleshooting Office 365, SCCM, Core OS, and Windows environment
  • Strong interpersonal and communication skills
  • Ticket resolution time in a timely manner
  • Access Control
  • Active Directory - adding new member groups or modifying

Plus: Integration experience or merging companies experience



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