Technical Support Specialist

2 days ago

Texas City, Texas, United States Omni Inclusive Full time
Job Title: Technical Support Specialist

Omni Inclusive is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and high-quality technical support to customers.

Responsibilities:
  • Provide customer-facing end-user support for laptop, desktop, tablets, and associated hardware peripherals.
  • Support for Operating System, base load software, MS Office suite, and other business applications.
  • Support for Imaging devices, including printers and MFDs.
  • Access-related issues with smart cards, passwords, and security.
  • Support for Mobility devices, including iOS, iPhone, and iPads.
  • Manage the ticket queue in the Remedy system and ensure tickets are resolved and closed within the defined service level maintenance.
  • Respond to end-user requests for updates on ticket status and follow up as needed.
  • Coordinate with vendors for provision of end-user support.
  • Perform managed print service invoicing, meter read, and polling report verification.
  • Perform end-user support-related security and controls and compliance-related tasks.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings.
  • Provide IT support for disaster recovery and emergency response activities.
Health and Safety:
  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves, and any other person at or in the vicinity of a work site.
  • Read, understand, and comply with the company's safety policies, rules, procedures, and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.
  • Promptly report to management all incidents, including injuries, illnesses, and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and HCL's standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use, or maintain all tools and equipment in accordance with established or accepted procedures and practices.
  • When performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations, or Code.
  • Comply with the provincial OHS Act, Regulations, and Code.
  • Set an example for good safety conduct.

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