Technical Support Specialist

4 weeks ago

Texas City, Texas, United States Omni Inclusive Full time
Job Summary

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our End User Support team at Omni Inclusive. As a key member of our team, you will provide timely and high-quality technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide break-fix support for laptops, desktops, tablets, and associated hardware peripherals.
  • Offer IMAC support, including large-scale/bulk office moves/re-stack activities.
  • Support operating systems, base load software, MS Office suite, and other business applications.
  • Assist with imaging devices, including printers and MFDs.
  • Address access-related issues with smart cards, passwords, and security.
  • Support mobility devices, including iOS/iPhone/iPads.
  • Manage the ticket queue in the Remedy system and ensure timely resolution and closure.
  • Respond to customer requests for updates on ticket status and follow up as needed.
  • Coordinate with vendors for provision of end-user support.
  • Perform managed print service invoicing, meter read, and polling report verification.
  • Conduct end-user support-related security and controls, and compliance-related tasks.
  • Collaborate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings.
  • Support disaster recovery and emergency response activities.
Health and Safety
  • Take reasonable precautions to protect the health and safety of fellow employees, themselves, and others at or in the vicinity of a work site.
  • Read, understand, and comply with the company's safety policies, rules, procedures, and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.
  • Promptly report to management all incidents, including injuries, illnesses, and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and HCL's standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use, or maintain all tools and equipment in accordance with established or accepted procedures and practices.
  • Abide by the policies, rules, and procedures stipulated within the client's safety program when performing work on behalf of HCL on a client's work site.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations, or Code.
  • Comply with the provincial OHS Act, Regulations, and Code.
  • Set an example for good safety conduct.

  • Technical Support Specialist

    4 weeks ago

    Texas City, Texas, United States ShiftCode Analytics Full time

    Job Title: Technical Support SpecialistLocation: Downtown Fort Worth, TX (onsite and hybrid work arrangements)Term: 6-month contract with potential for conversion to full-time employment based on performanceInterview Process: Video screening and onsite interviewEnvironment:Oil and Gas IndustryHelpdesk Team size: 5+Day-to-Day Responsibilities:40% email...

  • Field Service Team Lead

    3 weeks ago

    Texas City, Texas, United States ShiftCode Analytics Full time

    Job Summary:As a Field Service Team Lead at ShiftCode Analytics, you will be responsible for leading a team of technical support specialists in providing exceptional customer service to our clients. The ideal candidate will have experience in a team lead or management position, with a strong background in technical support and leadership.Key...

  • Technical Support Specialist

    4 weeks ago

    Texas City, Texas, United States APN Consulting Full time

    Job Title: Technical Support AnalystAPN Consulting is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing level 3 technical support to our clients using TeamSupport.Key Responsibilities:Partner with Level 1 Support to manage, troubleshoot, and resolve complex product or...

  • Technical Support Specialist

    3 weeks ago

    League City, Texas, United States Ineos Group Ltd Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Ineos Group Ltd. The successful candidate will provide direct support to users in the use of our business applications, ensuring that employees can remain productive and business processes continue to function.Key...

  • Field Service Team Lead

    3 weeks ago

    Texas City, Texas, United States ShiftCode Analytics Full time

    Job Summary: We are seeking a highly skilled Field Service Team Lead to join our team at ShiftCode Analytics. As a Technical Support Specialist, you will be responsible for leading a support team, providing technical support, and troubleshooting software and hardware failures.Key Responsibilities:Lead a support team and perform planning, organizing,...

  • IT Support Specialist

    4 weeks ago

    League City, Texas, United States Adepto Technical Recruitment Full time

    About the Role:We are seeking an experienced IT Support Specialist to join our team at Adepto Technical Recruitment. The ideal candidate will possess a strong background in IT, with a focus on application support and ITIL principles.Key Responsibilities:Provide application support, troubleshooting IT systems, and resolving IT-related issues.Utilize expertise...

  • Customer Support Specialist

    4 weeks ago

    Texas City, Texas, United States Travis County, TX Full time

    Job Title: Customer Support SpecialistTravis County, TX is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical support to our users, ensuring they receive the best possible experience.Job Summary:We are looking for a talented individual with excellent communication...

  • Wind Turbine Support Specialist

    4 weeks ago

    Texas City, Texas, United States Acciona Full time

    Job SummaryAcciona is seeking a highly skilled Wind Turbine Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support to our renewable generating facilities, ensuring high availability of equipment through an efficient preventative maintenance program.Key Responsibilities:Deliver...

  • IT Support Specialist

    4 weeks ago

    League City, Texas, United States Adepto Technical Recruitment Full time

    Job Title: Application Support AnalystPosition Type: Full-Time ContractAbout the Role:We are seeking an experienced IT Support Specialist to provide application support, troubleshooting IT systems, and resolving IT-related issues. The ideal candidate will possess a strong background in IT, with a focus on application support and ITIL principles.Key...

  • IT Support Specialist

    4 weeks ago

    Texas City, Texas, United States Galveston County Health District Full time

    Job SummaryWe are seeking an IT Help Desk Technician to provide technical support and assistance to our staff. The ideal candidate will have excellent communication skills, a strong understanding of computer systems and software, and the ability to work effectively in a team environment.Key Responsibilities:Provide technical support and assistance to staff...

  • Application Support Specialist

    3 weeks ago

    League City, Texas, United States Adepto Technical Recruitment Full time

    About the Role:We are seeking an experienced Application Support Analyst for a full-time contract position in League City, Texas.The ideal candidate will have a strong background in IT, with a focus on application support and ITIL principles.This role requires a critical view of IT processes and solutions, along with proficiency in Microsoft 0365,...

  • Rotating Equipment Specialist

    3 weeks ago

    Bay City, Texas, United States Advantage Technical Full time

    Job Summary:We are seeking a skilled Rotating Equipment Specialist to join our team at Advantage Technical. As a key member of our engineering and information technology services company, you will be responsible for maintaining, dismantling, repairing, and reassembling mechanical and hydraulic components on industrial machinery.Key Responsibilities:Maintain,...

  • Technical Procurement Specialist

    3 weeks ago

    League City, Texas, United States Ineos Group Ltd Full time

    Job Title: Technical Procurement SpecialistAt INEOS Group Ltd, we are seeking a highly skilled Technical Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for leading all materials acquisition technical procurement activities for our Bayport site.Key Responsibilities:Deliver strategic development,...

  • Associate Technical Consultant

    4 weeks ago

    Texas City, Texas, United States Flintfox Full time

    {"h1": "Join Our Team as a Technical Consultant Associate", "p": "At Flintfox, we're looking for a skilled Technical Consultant Associate to join our team. As a Technical Consultant Associate, you will be responsible for providing technical support and guidance to our clients, ensuring the successful implementation of our pricing...

  • E-commerce Technical Specialist

    4 weeks ago

    Missouri City, Texas, United States Polymaker LLC Full time

    Job Title: E-commerce Technical SpecialistPolymaker LLC is seeking a highly skilled E-commerce Technical Specialist to join our team. As a key member of our e-commerce team, you will be responsible for developing, customizing, and maintaining our e-commerce sites to ensure a seamless and effective online experience for our customers.Key Responsibilities:SKU...

  • Product Support Specialist

    4 weeks ago

    Texas City, Texas, United States Five Cubes, Inc. Full time

    Job Title: Product Support Analyst 2Location: Texas (Remote)Duration: 6+ monthsDirect ClientJob Description:We are seeking a highly skilled Product Support Analyst 2 to join our team at Five Cubes, Inc. As a key member of our support team, you will be responsible for providing expert support for our healthcare business applications, ensuring optimal...

  • E-commerce Technical Specialist

    4 weeks ago

    Missouri City, Texas, United States Polymaker LLC Full time

    Job Title: E-commerce Technical SpecialistWe are seeking a highly skilled E-commerce Technical Specialist to join our team at Polymaker LLC. As a key member of our e-commerce team, you will be responsible for managing and optimizing our online platforms, including Shopify and WordPress, to ensure seamless and effective operations.Key Responsibilities:SKU...

  • Mental Health and Psychosocial Support Specialist

    4 weeks ago

    Texas City, Texas, United States AmeriCares Foundation Full time

    About the Role:Americares is seeking a highly skilled Mental Health and Psychosocial Support Specialist to join our Global Roster. As a member of our team, you will play a critical role in providing mental health support to individuals affected by disasters and crises. Key Responsibilities: Assess mental health needs in disaster settings and develop...

  • Coding Policy Specialist

    4 weeks ago

    Texas City, Texas, United States Gainwell Technologies Full time

    Gainwell Technologies is seeking a skilled Coding Policy Specialist to join our team. As a key member of our organization, you will play a vital role in developing and documenting clinical and coding content standards. Your expertise will help us harness the power of technology to improve the health and well-being of our clients' members.Your Role in Our...

  • Tech Services Specialist

    4 weeks ago

    Texas City, Texas, United States McDermott Full time

    McDermott is driving the energy transition with over 30,000 of the brightest minds across 54 countries. Our ingenuity fuels daily life, and we're making the impossible possible. As a Tech Services Specialist, you'll provide technical support to the onshore construction team, troubleshooting hardware and software issues, and implementing practical solutions....