Field Service Team Lead

4 weeks ago


Texas City, Texas, United States ShiftCode Analytics Full time
Job Summary:

As a Field Service Team Lead at ShiftCode Analytics, you will be responsible for leading a team of technical support specialists in providing exceptional customer service to our clients. The ideal candidate will have experience in a team lead or management position, with a strong background in technical support and leadership.

Key Responsibilities:

⁠ ⁠Provide technical support and training to junior technicians

⁠ ⁠Lead a team of technical support specialists in resolving software and hardware failures

⁠ ⁠Assist in troubleshooting and resolving technical issues

⁠ ⁠Create and implement technical knowledge articles

⁠ ⁠Utilize ServiceNow in a support environment

Requirements:

⁠ ⁠4+ years of experience in a team lead or management position

⁠ ⁠5+ years of experience providing technical support

⁠ ⁠5+ years of experience leading a support team

⁠ ⁠5+ years of experience troubleshooting IT hardware and peripherals in an enterprise environment

⁠ ⁠Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams

Preferred Skills:

⁠ ⁠Experience creating technical knowledge articles

⁠ ⁠Experience utilizing ServiceNow in a support environment

⁠ ⁠Working in a multi-vendor environment for support operations

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