Field Service Team Lead
4 weeks ago
As a Field Service Team Lead at ShiftCode Analytics, you will be responsible for leading a team of technical support specialists in providing exceptional customer service to our clients. The ideal candidate will have experience in a team lead or management position, with a strong background in technical support and leadership.
Key Responsibilities:
Provide technical support and training to junior technicians
Lead a team of technical support specialists in resolving software and hardware failures
Assist in troubleshooting and resolving technical issues
Create and implement technical knowledge articles
Utilize ServiceNow in a support environment
Requirements:
4+ years of experience in a team lead or management position
5+ years of experience providing technical support
5+ years of experience leading a support team
5+ years of experience troubleshooting IT hardware and peripherals in an enterprise environment
Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
Preferred Skills:
Experience creating technical knowledge articles
Experience utilizing ServiceNow in a support environment
Working in a multi-vendor environment for support operations
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Field Service Team Lead
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