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Customer Service Supervisor

2 months ago

Elizabeth City, North Carolina, United States Food Lion Full time

Position Overview:

Join our team as a Customer Service Leader, where you will play a crucial role in ensuring a pleasant shopping experience for our valued customers. Your primary responsibility will be to maintain a clean, safe, and welcoming environment in line with our operational standards.


Key Responsibilities:
  • Foster a culture of exceptional customer service, emphasizing speed, friendliness, and accuracy to enhance the shopping experience.
  • Support fellow team members with a positive and helpful attitude.
  • Perform regular cleaning tasks to uphold store standards, including sweeping and maintaining cleanliness in all departments.
  • Identify and implement more efficient work methods to reduce costs and improve productivity.
  • Adhere to quality assurance protocols and sanitation standards.
  • Ensure compliance with safety guidelines and regulations to maintain a secure environment for both customers and associates.
  • Wear the company uniform and maintain a professional appearance while on duty.
  • Complete all required training and development programs.
  • Execute additional tasks as assigned by management.

Qualifications:
  • High school diploma or equivalent preferred.
  • Strong interpersonal, organizational, and communication skills.
  • Willingness to learn and adapt to various tasks and technical requirements.
  • Ability to utilize technical information to address challenges.
  • Must meet age requirements for specific job functions.
  • Physical capability to meet the demands of the role, with or without accommodations.

Physical Requirements:
  • Proficient in using computers and communication systems essential for job performance.
  • Ability to perform repetitive motions and lift items of varying weights.
  • Capable of standing for extended periods and walking short distances.
  • Ability to handle various cleaning substances and materials.
  • Visual acuity to verify identification and review documents.

We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.