Host/Hostess - Customer Service Professional

3 weeks ago


Elizabeth City, North Carolina, United States Applebee's Full time
Job Summary:

As a Host/Hostess at Applebee's, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their dining experience. Your primary responsibility will be to greet and seat guests in a friendly and efficient manner, ensuring that they feel valued and appreciated throughout their visit.

Key Responsibilities:
  • Greets and seats guests in a timely and courteous manner
  • Assists in maintaining the overall guest flow of the restaurant
  • Ensures seating service is rotated among server area assignments whenever possible
  • Opens doors for arriving and departing guests
  • Remains visible in the FOH and forward-facing the main dining area
  • Occasionally delivers food and drinks to guests when extra assistance is needed
  • Interacts verbally with all guests creating a friendly and upbeat atmosphere
  • Completes assigned opening and closing side work as required
  • Participates in the clearing and resetting of the dining room tables using Applebee's team delivery system
  • Observes guests, responds to requests, and anticipates guests' needs
  • Maintains a clean and organized work environment
  • Ability to explain and demonstrate usage of Tabletop Electronic Devices to guests
  • Ability to drive sales with suggestive selling
  • Accommodates any special needs of guests such as booster chairs, high chairs, etc.
  • Manages the waitlist when the restaurant is busy
  • May occasionally be scheduled to serve guests in a Carside To-Go or Server environment
  • Fills out feature tickets as required
  • Assists in general Front of House maintenance functions including:
    • Maintaining restrooms
    • Light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
    • Washing and/or wiping windows
    • Sani-bucket rotation
    • Setting up the expo line
    • Emptying trash
    • Rolling silverware
    • Maintaining restaurant curb appeal

Requirements:
  • Friendly and engaging demeanor
  • 16+ years old
  • Prior work experience preferred
  • Reading, writing, and verbal communication skills required
  • Bi-lingual experience a plus
  • Reliable transportation required
  • Ability to build relationships
  • Ability to be a team player
  • Ability to follow manager instructions and guidance
  • Ability to communicate and behave professionally at all times

Working Conditions:
Subject to wet floors and loud noises, fast-paced, outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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