Licensed Insurance Customer Service Representative

4 weeks ago


Forest City, North Carolina, United States Insurance Service Associates Full time
Job Title: Licensed Insurance Customer Service Representative

Job Description:

At Insurance Service Associates, we are seeking a detail-oriented and customer-focused Licensed Insurance Customer Service Representative to join our team.

Key Responsibilities:

* Communicate with customers regarding their accounts, including changes and updates.
* Requote accounts as necessary and process renewals with accurate paperwork.
* Review policies to ensure accuracy.
* Build and maintain strong relationships with clients.
* Process payments and update client information.
* Issue insurance documentation, including Certificates of Insurance (COI) and ID cards.
* Implement policy changes as needed.

Requirements:

* Candidate will be already be licensed with experience in commercial insurance.
* Positive attitude and strong team player.
* Experience with AMS 360 is preferred.
* Background from a larger agency with robust workflows and processes is an advantage.

Benefits:

* Annual Base Salary Based on Experience
* Paid Time Off (PTO)
* Health Insurance
* Life Insurance
* Retirement Plan
* Evenings Off
* Weekends Off
* Professional Work Environment
* Monday - Friday (8:00am - 5pm) Work Schedule
* 1 Hour Lunch
* Paid Educational Courses

About Us:

Insurance Service Associates has been a pillar of excellence in the insurance industry since 1965. We cater to a diverse clientele, with a focus on contractors, auto repair facilities, and used car dealers, balancing 65% personal and 35% commercial lines. Located in a bank building, our team is trained to ensure seamless support and collaboration. We value a family-oriented atmosphere, patience, and an accommodating approach, fostering a supportive and cohesive work environment.

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