Host/Hostess - Customer Service Representative
4 weeks ago
We are seeking a friendly and engaging Host/Hostess to join our team at Applebee's. As a Host/Hostess, you will be responsible for providing exceptional customer service to our guests, ensuring a welcoming and enjoyable dining experience.
Key Responsibilities:- Greets and seats guests in a timely and friendly manner
- Assists in maintaining the overall guest flow of the restaurant
- Ensures seating service is rotated among server area assignments
- Opens doors for arriving and departing guests
- Remains visible in the FOH and forward facing the main dining area
- Occasionally delivers food and drinks to guests when extra assistance is needed
- Interacts verbally with all guests creating a friendly and upbeat atmosphere
- Completes assigned opening and closing side work as required
- Participates in the clearing and resetting of the dining room tables using Applebee's team delivery
- Observes guests, responds to requests, and anticipates guests' needs
- Maintains a clean and organized work environment
- Ability to explain and demonstrate usage of Tabletop Electronic Devices to guests
- Ability to drive sales with suggestive selling
- Accommodates any special needs of guests such as booster chairs, high chairs, etc.
- Manages the waitlist when the restaurant is busy
- May occasionally be scheduled to serve guests in a Carside To-Go or Server area
- Fills out feature tickets as required
- Assists in general Front of House maintenance functions including:
- Maintaining restrooms
- Light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
- Washing and/or wiping windows
- Sani-bucket rotation
- Setting up the expo line
- Emptying trash
- Rolling silverware
- Maintaining restaurant curb appeal
- Friendly and engaging demeanor
- 16+ years old
- Prior work experience preferred
- Reading, writing, and verbal communication skills required
- Bi-lingual experience a plus
- Reliable transportation required
- Ability to build relationships
- Ability to be a team player
- Ability to follow manager instructions and guidance
- Ability to communicate and behave professionally at all times
Subject to wet floors and loud noises, fast-paced, outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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