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Operations Services Supervisor

1 month ago

Morehead City, North Carolina, United States First Citizens Bank Full time
Operations Services Supervisor

Are you a people person who is passionate about delivering exceptional customer service? Do you have a strong background in financial services and operations management? We are seeking a highly motivated and experienced Operations Services Supervisor to join our team at First Citizens Bank.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience
What We Offer:

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.