Guest Service Supervisor

4 days ago


Elizabeth City, North Carolina, United States Strand Hospitality Services Full time
Job Title: Guest Service Supervisor

At Strand Hospitality Services, we are committed to delivering exceptional guest experiences. As a Guest Service Supervisor, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.

Key Responsibilities:
  • Provide superior customer service and respond promptly to guest needs.
  • Perform all duties of a Guest Services Representative, including handling front desk procedures and assisting staff with questions.
  • Assist in maintaining a positive, cooperative work environment between staff and management.
  • Ensure all safety protocols are followed by guest services employees for the protection of employees and guests.
Requirements:
  • Hotel guest services experience preferred.
  • Customer service experience required.
  • Ability to reason and make appropriate decisions in response to guest concerns.
Strand Core Values:

We embody the following values in everything we do:

  • RESPECTFUL
  • ADAPTIVE
  • SERVICE
  • ACCOUNTABLE
  • UNIFIED
  • DEDICATED
Work Environment:

This role requires prolonged periods of standing at the hotel guest services desk, frequent walking, and frequent squatting, kneeling, bending down, forward and trunk rotation while standing.



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