Guest Service Supervisor
4 days ago
At Strand Hospitality Services, we are committed to delivering exceptional guest experiences. As a Guest Service Supervisor, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.
Key Responsibilities:- Provide superior customer service and respond promptly to guest needs.
- Perform all duties of a Guest Services Representative, including handling front desk procedures and assisting staff with questions.
- Assist in maintaining a positive, cooperative work environment between staff and management.
- Ensure all safety protocols are followed by guest services employees for the protection of employees and guests.
- Hotel guest services experience preferred.
- Customer service experience required.
- Ability to reason and make appropriate decisions in response to guest concerns.
We embody the following values in everything we do:
- RESPECTFUL
- ADAPTIVE
- SERVICE
- ACCOUNTABLE
- UNIFIED
- DEDICATED
This role requires prolonged periods of standing at the hotel guest services desk, frequent walking, and frequent squatting, kneeling, bending down, forward and trunk rotation while standing.
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