Customer Service Representative

5 days ago

Southfield, Michigan, United States MSC Industrial Direct Full time
Job Title: Customer Care Representative

At MSC Industrial Supply Co., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is responsible for delivering exceptional customer experiences through various inbound interaction types, including phone calls and emails.

Key Responsibilities:
  • Process orders, troubleshoot issues, and complete returns in a timely and efficient manner.
  • Collaborate with vendors to source products and provide general web support to customers.
  • Utilize various systems, including the MSC website, AS400, WebSOE, Salesforce, and Oceana, to identify and address customer needs.
  • Provide effortless customer experiences, regardless of the chosen modality, related to products, services, and pricing.
  • Troubleshoot and resolve customer issues and concerns, including billing, credits, returns, payments, sourcing, pricing, availability, product recommendations, and account-related questions.
Requirements:
  • High school diploma or equivalent experience required.
  • Excellent customer service skills, with a focus on increasing sales through upselling.
  • Proficiency in systems used by the Representative, Customer Care role, such as AS/400, Oceana, and the MSC website.
  • Excellent communication skills, including the ability to speak and write standard business English.
  • Bilingual ability (Spanish or French) desired.
  • General knowledge of the industrial supply industry desired.
What We Offer:
  • A competitive salary starting at $29, $46,750 depending on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A diverse and inclusive work environment.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law.

  • Customer Service Representative

    9 hours ago

    Southfield, Michigan, United States MSC Industrial Direct Full time

    Customer Care RepresentativeAt MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Process customer orders and resolve issues in a timely and efficient mannerCollaborate with...

  • Customer Service Representative

    4 days ago

    Southfield, Michigan, United States Public Storage Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...

  • Customer Service Representative

    5 days ago

    Southfield, Michigan, United States TEKsystems Full time

    Job Title: Customer Support RepresentativeAbout the Role:We're seeking a highly skilled Customer Support Representative to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    2 weeks ago

    Southfield, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal and...

  • Customer Service Representative

    4 weeks ago

    Southfield, Michigan, United States TEKsystems Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our 24-hour Call Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving their...

  • Customer Service Representative

    1 day ago

    Southfield, Michigan, United States TEKsystems Full time

    Job Title: Member Services RepresentativeAt TEKsystems, we're seeking a highly skilled and customer-focused Member Services Representative to join our team. As a key member of our Call Center, you'll be responsible for delivering exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Southfield, Michigan, United States TEKsystems Full time

    Job Title: Member Service Center RepresentativeWe are seeking a highly skilled and charismatic individual to join our 24-hour Call Center team as a Member Service Center Representative. As a key member of our team, you will be responsible for delivering exceptional customer service while building strong relationships with our members.Key...

  • Customer Service Representative

    4 weeks ago

    Southfield, Michigan, United States MSC Industrial Direct Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at MSC Industrial Supply Co. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences through various inbound interaction types.Key ResponsibilitiesProcess orders, troubleshoot issues, and complete returns in a timely...

  • Customer Service Representative

    5 days ago

    Southfield, Michigan, United States Michigan First Credit Union Full time

    Job Title: 3rd Shift Call Center RepresentativeLocation: Lathrup Village, MIWe are seeking a highly motivated and customer-focused individual to join our 24/7 Call Center team as a 3rd Shift Call Center Representative. As a key member of our team, you will be responsible for delivering exceptional service to our members, resolving issues, and providing...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Race Winning Brands Full time

    Job SummaryRace Winning Brands is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    1 month ago

    Southfield, Michigan, United States Michigan First Credit Union Full time

    Member Service Center RepresentativeAt Michigan First Credit Union, we're seeking a highly skilled and customer-focused Member Service Center Representative to join our 24/7 Call Center team. As a key member of our team, you'll be responsible for delivering exceptional service to our members, providing solutions to their inquiries, and building strong...

  • Customer Service Representative

    5 days ago

    Southfield, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal...

  • Customer Service Representative

    4 weeks ago

    Southfield, Michigan, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and exceeding their expectations.Key ResponsibilitiesAssess customer...

  • Customer Service Representative

    4 weeks ago

    Southfield, Michigan, United States Race Winning Brands Full time

    Job SummaryRace Winning Brands is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products to existing and potential customers.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Integrity Insurance Agency LLC Full time

    Job OpportunityWe are seeking a highly motivated and organized individual to join our team as a Customer Service/Sales Representative at Integrity Insurance Agency LLC.Key Responsibilities:Provide exceptional customer service to our client baseSales and service to clientsMaintain and update agency filesCommunicate technical information to non-technical...

  • Customer Service Representative

    5 days ago

    Southfield, Michigan, United States Unavailable Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Center Representative to join our 24/7 Call Center team. As a key member of our team, you will be responsible for delivering exceptional service to our members, resolving their issues, and providing solutions to their problems.ResponsibilitiesProvide top-notch customer service to...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our 24-hour Call Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Credit Acceptance Full time

    About the RoleCredit Acceptance is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a critical role in promoting great service, encouraging consumers to bring their accounts current, and resolving escalated issues.Key ResponsibilitiesEfficiently and accurately handle calls and...

  • Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Zeal Credit Union Full time

    Job DescriptionAt Zeal Credit Union, we're seeking a highly skilled and compassionate Member Service Representative to join our team. As a key member of our operations, you'll be responsible for delivering exceptional customer service, resolving member inquiries, and providing personalized support to help our members achieve their financial goals.Key...

  • Bilingual Customer Service Representative

    3 weeks ago

    Southfield, Michigan, United States Credit Acceptance Full time

    About the RoleCredit Acceptance is a leading provider of used car finance solutions, and we're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and resolving customer inquiries in a timely and professional...