Customer Service Representative
5 days ago
At MSC Industrial Supply Co., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is responsible for delivering exceptional customer experiences through various inbound interaction types, including phone calls and emails.
Key Responsibilities:- Process orders, troubleshoot issues, and complete returns in a timely and efficient manner.
- Collaborate with vendors to source products and provide general web support to customers.
- Utilize various systems, including the MSC website, AS400, WebSOE, Salesforce, and Oceana, to identify and address customer needs.
- Provide effortless customer experiences, regardless of the chosen modality, related to products, services, and pricing.
- Troubleshoot and resolve customer issues and concerns, including billing, credits, returns, payments, sourcing, pricing, availability, product recommendations, and account-related questions.
- High school diploma or equivalent experience required.
- Excellent customer service skills, with a focus on increasing sales through upselling.
- Proficiency in systems used by the Representative, Customer Care role, such as AS/400, Oceana, and the MSC website.
- Excellent communication skills, including the ability to speak and write standard business English.
- Bilingual ability (Spanish or French) desired.
- General knowledge of the industrial supply industry desired.
- A competitive salary starting at $29, $46,750 depending on experience.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
- A diverse and inclusive work environment.
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law.
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