Customer Service Representative

5 days ago


Southfield, Michigan, United States Michigan First Credit Union Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michigan First Credit Union. As a key member of our 24/7 Call Center, you will be responsible for delivering exceptional service to our members, resolving their issues, and providing solutions to their problems.

About the Role:

  • Provide top-notch customer service to credit union members via phone, email, and chat.
  • Resolve member issues and concerns in a timely and professional manner.
  • Work collaboratively with other team members to achieve common goals and objectives.
  • Stay up-to-date with credit union products and services to provide accurate information to members.
  • Meet or exceed performance metrics and standards.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of credit union products and services.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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