Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michigan First Credit Union. As a key member of our 24/7 Call Center, you will be responsible for delivering exceptional service to our members, resolving their issues, and providing solutions to their problems.
About the Role:
- Provide top-notch customer service to credit union members via phone, email, and chat.
- Resolve member issues and concerns in a timely and professional manner.
- Work collaboratively with other team members to achieve common goals and objectives.
- Stay up-to-date with credit union products and services to provide accurate information to members.
- Meet or exceed performance metrics and standards.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and knowledge of credit union products and services.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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